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Customer Service Representative | Voice Account

Salary undisclosed

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Job Title: Customer Service Representative | Voice Account

Location: 100% Onsite - Cebu City

Account: International Account

Job Type: Full-time

Company Overview:

CSV Now, a well-established talent acquisition consultant for Silicon Valley startups, is expanding into the BPO industry to deliver tailored solutions for small and medium-sized businesses. This is a unique opportunity to thrive in a dynamic, growth-focused BPO environment, drive innovation, and build a rewarding career with CSV Now. We are currently seeking a motivated Customer Service Representative to join our growing team in the Philippines.

Role Overview:

We are seeking a skilled and dedicated Customer Service Representative with experience in voice support within a BPO environment. The ideal candidate will be responsible for delivering high-quality customer interactions, ensuring timely and accurate resolution of inquiries. If you’re passionate about providing outstanding customer service, we’d like to have you on our team!

Responsibilities:

  • Serve as the main point of contact for customers, assisting them with their queries
  • Maintain a positive, empathetic, and professional attitude towards customers at all times
  • Utilize our knowledge base to find answers to product-specific questions
  • Collaborate with colleagues to ensure seamless communication and coordination

Requirements:

  • Minimum of 6 months of experience as a Customer Service Representative or in a similar customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to maintain professionalism and demonstrate empathy in challenging situations
  • Strong problem-solving abilities and attention to detail
  • Ability to handle multiple tasks simultaneously and stay organized under pressure

Why Join Us:

  • Enjoy a 13th-month salary
  • Government-mandated and company benefits
  • HMO coverage after 90 days
  • Be part of a supportive and forward-thinking team
  • Opportunity for professional growth

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