Account Specialist II - Lease to Loan
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Job Description
As an Account Specialist II within the Lease to Loan Vehicle Remarketing team, you will be tasked with providing assistance to our customers.
Join our Team as we support our customers in assisting them with any changes to loan application, and provide general guidance regarding auto loan process (i.e. steps, rate quotes, etc.)
Job Responsibilities
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.
As an Account Specialist II within the Lease to Loan Vehicle Remarketing team, you will be tasked with providing assistance to our customers.
Join our Team as we support our customers in assisting them with any changes to loan application, and provide general guidance regarding auto loan process (i.e. steps, rate quotes, etc.)
Job Responsibilities
- Receive inbound and/or make outbound calls
- Monitor applications and inform the customer of any missing items
- Convey auto loan decisions to customers
- Provide required disclosures to customers
- Ensure approved amount, APR, terms, payments, estimated state fees, funding conditions, and closing instructions are communicated verbally with the customers
- Ensure all information is obtained and checked for accuracy prior to document preparation
- Assist customers with changes to the loan application
- Follow up on applications that have not yet booked
- Route misdirected calls to the appropriate department
- Answer general inquiries regarding the auto loan process (i.e. steps, rate quotes, etc.)
- May deviate from established scripts and protocols to resolve issues
- Able to determine when escalation is necessary
- Analyze client disputes
- May work outside established guidelines to assure that issues are addressed
- May complete or compile issues logs and reporting
- Auto Lease experience
- Dialer and Call Center experience
- Knowledge of Chase Auto systems to include iCAF and ACAPs
- Ability to work well under pressure, and capable of adapting to changing priorities
- Assertive with excellent communication skills both written and oral
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.
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