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Location Country Philippines
Work Location Manila
Who are V? As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.
Overall Purpose of The Job
The crew logistics lead ensures leadership and workforce management of crew logistics coordinators in providing timely and cost-efficient crew change logistics arrangements for on-signing and off-signing seafarers across all vessels w/in the group. Champion the use of key technology, tools, and crewing expertise to provide best in class crew change logistics service to V. and its customers.
Key Responsibilities And Tasks
Experience
Essential
Applications Close Date 17 Nov 2024
Work Location Manila
Who are V? As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.
Overall Purpose of The Job
The crew logistics lead ensures leadership and workforce management of crew logistics coordinators in providing timely and cost-efficient crew change logistics arrangements for on-signing and off-signing seafarers across all vessels w/in the group. Champion the use of key technology, tools, and crewing expertise to provide best in class crew change logistics service to V. and its customers.
Key Responsibilities And Tasks
- Own operational management of crew change logistics arrangement and lead crew logistic coordinators during shift schedules assigned.
- Ensure that crew change logistics arrangements made by crew logistics coordinators are within policy, procedure, and strategy.
- Ensure that crew change arrangements are undertaken by crew logistics coordinators within operational and budgetary requirements.
- Monitor service performance vs key performance indicators.
- Develop / execute data capture and reporting of key performance matrices and reporting requirements.
- Resolve L1 issues and concerns.
- Plan rotational duty personnel to ensure 24/7 crew change arrangement support function.
- Ensure the team had properly handed over any pending request/transaction to the next duty shift colleagues.
- Ensure all/any pending transactions handed over from previous shift colleagues are actioned timely and accurately.
- Ensure the manning of toll-free numbers to aid seafarers on travel-related issues or arrangement requirements.
- Ensure crew logistics coordinators are maintaining accurate records in ShipSure and ticketing system on crew change arrangements undertaken.
- Lead and develop competencies of crew logistics coordinators.
- Other tasks that may be assigned by the line manager as needed by operations.
Experience
Essential
- 5 years of relevant experience working in the crewing department of a marine management company with multinational crew in a supervisory capacity.
- Experienced in managing colleagues, customers, and vendors across geographies.
- Good communication (oral and written) skills Good organisational and planning skills
- Good analytical and problem-solving skills
- Good interpersonal skills with the ability to engage and interact with people at all levels.
- Results oriented
- Self-starter and able to perform tasks with minimal supervision
- Results oriented
- Experience in similar crew logistics centre set-up from other maritime companies or related industry.
Applications Close Date 17 Nov 2024
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