Manager of Sales Order Management , KSA/GSA

We're looking for an outstanding people leader who will be responsible for leading KSA/GSA SOM team for APAC/EMEA region teams of Sales Order Management Specialists to Lead and enable the Sales Order Management teams to excel their performance and quality of work.

Responsibilities:

• Set annual department goals and ad-hoc targets to support company goals and supervise them for delivery
• Work with team leaders and knowledge specialists to ensure the teams have required knowledge and skills to achieve the highest work standards.
• Manage, mentor and coach team leaders to enable them to resolve the order processing & quality related issues on a timely basis to avoid lager impacts
• Own the team to meet customers' requirements are met - manage team meetings; discharge actions in a timely manner and follow-up others as appropriate
• Handle customer queries and communication in a professional and service-minded manner ensuring that resolution is provided
• Show continuous improvement attitude to improve the processes, systems and tools. Partnering with the support functions to remove the obstacles.
• Raise critical delays to internal groups and any issues to management as appropriate
  
  

Scope and Impact:

• Leading a team of 50+ Order Management staff, including 5-7 Team Leaders with responsibility for performance results
• Build and maintain relationships with partners in Sales and Account Management, Finance, Credit Management and others internal departments
• Driving or supporting large scale projects impacting internal teams and external customers.
• Balancing team resources to optimise performance
• Continuously improving employee engagement & retention
• Driving and sustaining organisation culture
  
  

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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