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Duties and Responsibilities:
- Has good customer service skills, while initiating outbound calls and receiving inbound calls from customers.
- Negotiates account resolution and accurately inputs and documents actions within the collection system while maintaining company performance and productivity standards.
- Maintains up-to-date customer contact information in the collection system
- Escalates and assists other team members with calls as needed
- May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work.
- Preparing agreement documents for clients and ensuring compliance with procedures.
- Examining the repayment ability for retail and commercial clients
- Other duties as assigned.
Qualifications:
- Graduate of any business-related course
- With good oral and written communication
- Computer literate
Benefits upon regularization:
- HMO
- Group Life Insurance
- Medicine Allowance
- Leave Credits (15 VL, 15 SL)
- 13th Month
- Bonus
Other Benefits:
- Birthday Cake
- Can avail salary loan
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