Sales Development Specialist

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Your Role:

As a Sales Development Specialist at SolarWinds, you’ll will have a significant impact on the growth of our business through new opportunity acquisition, and interaction with the Marketing & Sales Teams. Sales Development Specialist’s at SolarWinds are an important customer facing channel for the company and represent SolarWinds to both prospective customers as well as existing customers. It is important to have a good technical understanding of software tools for IT Professionals and be able to communicate complex product benefits.

Role Overview

• Higher rigor and some BANT qualification focused on SQL’s that will have a significant impact on the growth of our business through new opportunity acquisition and interaction with the marketing and sales teams.


• Leads the creation and development of new sales opportunities. Leads the effort in demand generation campaigns. Qualification and research against inbound leads as well as the requalification of previously disqualified accounts and contacts passed back from the Sales Development teams.

Your Impact:

• Research, develop, and cultivate company-provided contacts through the opportunity prospecting and qualification processes. Perform research to prospect for contacts, using various tools (ZoomInfo, etc.), in order to generate and qualify leads for callouts.


• Develop and manage prospects and assess sales through weekly follow ups.


• Land, expand, and retain customers through prompt email/phone response.


• Respond to customer enquiries on pricing, product functionality, etc. Partner with cross-functional teams to address more complex enquiries.


• Learn and develop new, creative sales strategies and overcome objections by leveraging deep knowledge of product features, benefits, and the SolarWinds value proposition.


• Position self to understand the management and monitoring needs of the IT Engineer.


• Manage and track accurate customer and transactional information in Salesforce.com and Outreach.io.


• In addition to providing detailed status reports, participate in bi-weekly meetings with product management teams and articulate customer and market feedback to department leadership.


• Meet monthly quality and quantity pipe build metrics.


• Higher rigor and some BANT qualification focused on SQL’s and pitch subscriptions to trial customers during callout, demo, or follow-up engagements.


• Following account reviews, partner with ISRs to ensure ideal qualification handoff and follow-up for lead.


• Manage the end-to-end processes for lead qualification and management. Partner with ISRs to ensure ideal handoff and follow-up.


• Be able to contribute significantly to SolarWinds’ team culture.

Your Experience:

• Excellent customer service and problem-solving skills; excellent communication skills, both oral and written.


• Proven success rate of exceeding quota.


• Good computer skills: previous experience with CRM – Outreach.io and/or Salesforce.com are a plus.


• Ability to balance persuasion with professionalism; possess the motivation to grow and win, individually and as part of a team.


• Ability to multi-task and track multiple issues; highly organized and able to adapt to changing priorities.


• Ability to thrive in a fast-paced, team focused environment.


• Strong organizational skills: ability to work autonomously while maintaining focus and work ethic.

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice