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Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Director Business Solutions

Salary undisclosed

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The Opportunity | Director, Solutions – Banking, Financial Services and Insurance

We are seeking a highly skilled and experienced Solutions Leader to drive innovative solutions within the Banking, Financial Services and Insurance (BFSI) domain, with a strong focus on contact center operations. The ideal candidate will have a deep understanding of the BFS industry, a proven track record of delivering cutting-edge solutions, and a passion for enhancing customer experiences.

The Responsibilities

  • Domain Expertise: Provide strategic guidance and expertise on BFSI industry trends, regulations, and best practices, particularly in the context of contact center operations.
  • Solution Development: Lead the development and implementation of innovative solutions that address the unique needs of BFSI clients, including contact center optimization, customer experience enhancement, and digital transformation.
  • Client Relationships: Build and maintain strong relationships with BFSI clients, acting as a trusted advisor and partner.
  • Business Development: Identify new business opportunities within the BFSI sector and drive growth.
  • Project Management: Oversee complex projects from inception to completion, ensuring successful delivery within budget and timeline.
  • Technology Expertise: Stay up to date with emerging technologies and their potential applications within the BFSI and contact center domains.

Collaborate with cross-functional teams (e.g., sales, operations, customer service) to ensure alignment and achieve business objectives.

  • Team Leadership: Lead and mentor a team of talented professionals, fostering a collaborative and high-performing work environment.

The Qualifications

  • Bachelor’s degree in business administration or a related field
  • Advanced degree (MBA or MS) preferred.
  • Minimum 10 years of experience in the BFSI industry, with at least 5 years in a leadership role.
  • Deep understanding of BFSI products, services, and operations.
  • Proven track record of delivering successful solutions and projects in the BFSI domain.
  • Strong leadership and interpersonal skills.
  • Excellent communication and presentation skills.
  • Ability to work effectively in a fast-paced and dynamic environment

Desired Skills:

  • Experience with contact center technologies and platforms (e.g., ACD, IVR, CRM).
  • Knowledge of customer experience metrics across channels in a contact center environment
  • Familiarity with regulatory compliance frameworks (e.g., GDPR, CCPA).
  • Experience with Agile methodologies and project management tools.

Additional Considerations:

  • Industry Certifications: Certifications in relevant areas, such as Six Sigma or ITIL, can be beneficial.
  • Customer-Centric Mindset: A deep understanding of customer needs and a passion for delivering exceptional experiences.
  • Technical Aptitude: A strong technical background to effectively collaborate with development teams and understand technology solutions.

Pre-Employment Screenings

In accordance with Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Such applications will not be considered, and no contractual association shall be established through such submissions.

Is There a Fine Print?

No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

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