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Junior Accounts Manager

Salary undisclosed

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This is a permanent remote position in the Philippines.

Industry: Virtual Solutions (Digital Marketing & Virtual Staffing)

We are looking for a Junior Accounts Manager responsible for maintaining and expanding relationships with an assigned portfolio of clients. The Junior Accounts Manager will act as a liaison between clients and our Virtual Professionals ensuring seamless communication and collaboration.

You Will:

  • Serve as the main point of contact for client inquiries, requests, and escalations.
  • Understand clients' business needs and objectives to provide tailored solutions.
  • Develop account plans outlining strategic goals and growth opportunities.
  • Manage our virtual professionals assigned to specific client accounts.
  • Address and resolve client issues promptly and effectively.
  • Work with internal teams to implement corrective actions and prevent recurring problems.
  • Ensure client satisfaction through proactive communication and problem-solving.
  • Prepare regular reports on account performance, highlighting key metrics and achievements.
  • Assist management with lead generation tasks.
  • Undertake other ad hoc tasks that align with the role.

You Must Have:

  • Bachelor's degree in Business, Marketing, or a related field.
  • At least 2 years of experience in account management or a similar client-facing role.
  • Strong interpersonal, communication, and negotiation skills.
  • Ability to manage multiple clients and projects simultaneously.
  • Familiarity with the products or services offered by the company.
  • Proficiency in using CRM software and other relevant tools.
  • Experience using Asana and other project management software.

Schedule:

  • Eastern Standard Time (9:00 PM to 5:00 AM PH time)
  • 8-hour shift
  • Monday to Friday
  • Night shift

Job Type: Full-time

Salary: Php 25,000 NET per month