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Qualifications:
- Has 1 year of QA experience in healthcare
- Outstanding written and oral communication abilities
- Excellent problem-solving skills and keen attention to detail
- Bachelor's Degree
- Amenable to work onsite in Ortigas, Pasig
Responsibilities:
- Understands the process in terms of Quality perspective and provide support to process owners.
- Maintains Quality scores as per SLA and Audits.
- Identifies process gaps, training needs, and provides coaching and feedback.
- Conduct sample audits for the entire team and meet sample requirements on a daily / weekly/monthly basis.
- Provides daily feedback to the team on errors.
- Conducts weekly briefings with the team to share areas of improvement.
- Prepares the RCA and provides inputs to Operations on training requirements.
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