Epicareer Might not Working Properly
Learn More

Quality Analyst - BPO Healthcare

Salary undisclosed

Apply on


Original
Simplified

Qualifications:

  • Has 1 year of QA experience in healthcare
  • Outstanding written and oral communication abilities
  • Excellent problem-solving skills and keen attention to detail
  • Bachelor's Degree
  • Amenable to work onsite in Ortigas, Pasig

Responsibilities:

  • Understands the process in terms of Quality perspective and provide support to process owners.
  • Maintains Quality scores as per SLA and Audits.
  • Identifies process gaps, training needs, and provides coaching and feedback.
  • Conduct sample audits for the entire team and meet sample requirements on a daily / weekly/monthly basis.
  • Provides daily feedback to the team on errors.
  • Conducts weekly briefings with the team to share areas of improvement.
  • Prepares the RCA and provides inputs to Operations on training requirements.
Similar Jobs