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Collections Specialist

Salary undisclosed

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Discuss with customers on the payment options available. Handle each call promptly and in the correct manner, updating records accordingly. Input customer related data accurately and efficiently. Take responsibility for resolving disputes, ensuring that callers concerns are actioned correctly.

Responsibilities

  • Communicate with customers via phone, email and chat
  • Provide knowledgeable answers to questions and inquiries of customers
  • Maintain, Reconcile, and resolve Accounts Receivable assignment
  • Establishing Payment Schedules / Plans for customers
  • Data entry in various platforms

Qualifications

  • At least 0 - 3 years of relevant work experience (Voice or Non-Voice)
  • Knowledge and/or experience in credit and debt collection
  • Strong negotiation and conflict resolution skills
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work