Upwork Account Manager (Part-Time to Full-Time)

Please Read Carefully: We value precision and clarity, so please avoid templated, lengthy applications, as they will be ignored. We’re seeking candidates who can address our questions directly and demonstrate genuine experience in managing Upwork accounts.

Job Overview:

We are seeking a skilled and proactive Upwork Account Manager to oversee and optimize our company’s presence on the Upwork platform. This role will start as a part-time position with the potential to transition into a full-time role based on performance and company needs. The ideal candidate will have at least 2+ years of experience managing Upwork accounts, crafting winning proposals, identifying new business opportunities, and maintaining strong client relationships.

Position Details:

• Start Pay: Competitive hourly rate, based on experience, with performance-based reviews.
• Hours: Begins as part-time with the opportunity to move to full-time; flexible working hours focusing on key client interaction times.
• Holidays: Paid time off for all U.S. federal holidays. (only for full time)

Responsibilities:

• Manage and enhance our Upwork profile, ensuring it effectively showcases our company’s services and strengths.
• Research and identify relevant job postings, crafting high-quality, custom proposals that align with client requirements.
• Communicate promptly with potential clients, addressing their questions and setting up discussions to convert leads into contracts.
• Track and analyze the success of proposals, gather client feedback, and adjust strategies to improve job win rates.
• Collaborate with internal teams to gather accurate information about our offerings and align proposals with project scopes.
• Oversee active contracts, ensuring client satisfaction, and addressing any client-related issues or escalations.
• Maintain detailed records of client interactions and project information for transparency and reporting.
• Stay updated on Upwork’s policies, algorithm changes, and best practices to ensure optimal account performance.

Requirements:

• Experience: Minimum of 2+ years managing an Upwork account or similar freelance platform.
• Proposal Writing Skills: Proven ability to write compelling, client-focused proposals.
• Communication: Excellent verbal and written communication skills.
• Strategic Thinking: Capable of developing and executing strategies to maximize proposal success and client engagement.
• Organizational Skills: Strong attention to detail and ability to manage multiple client communications and proposals.
• Remote Experience: Demonstrated ability to work efficiently in a virtual environment.

Preferred Qualifications:

• Familiarity with Upwork’s tracking and reporting tools.
• Basic knowledge of project management tools to coordinate with internal teams.
• Business development or sales experience in a digital services company.
• Proficiency with AI tools to enhance proposal writing and communication efficiency.

Application Instructions:

Please respond with the following:

1. How many years of experience do you have managing Upwork or similar freelance accounts?
2. Can you share examples of successful proposals or projects you managed on Upwork?
3. What strategies do you use to identify and apply to high-potential job postings?
4. How do you handle client communication and manage expectations?
5. What additional skills or tools do you use to enhance your Upwork management capabilities?
6. Have you worked remotely before? Please describe your experience.

Additional Request:
Please submit a short selfie or Loom video introducing yourself and explaining your approach to managing an Upwork account, writing proposals, and building client relationships.

If you’re an experienced and proactive Upwork Account Manager looking for an opportunity that could grow into a full-time position, we’d love to hear from you!