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Call Center Manager/Director

Salary undisclosed

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Description

  • The Call Center Manager/Director will be responsible for overseeing the overall operations and strategic direction of the call center.
  • This role is critical in ensuring the delivery of excellent customer service, meeting performance goals, and driving continuous improvement in call center operations.
  • The director will manage and mentor a team of managers, supervisors, and agents to deliver high-quality customer interactions and meet or exceed KPIs.

Qualifications

  • Applicants must be a PERMANENT RESIDENT in the Philippines.
  • Bachelor’s degree in Business Administration, Management, or related field; Master’s degree preferred.
  • Minimum of 8-10 years of experience in a call center environment, with at least 5 years in a leadership role.
  • Proven track record of achieving KPIs and managing large teams in a high-volume environment.
  • Strong analytical skills and experience with call center software, reporting tools, and CRM systems.
  • Excellent communication and interpersonal skills, with the ability to influence at all levels of the organization.
  • Problem-solving mindset with the ability to thrive in a fast-paced, dynamic environment.

Contacts

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