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  4. Click Websites.
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  1. Go to Settings.
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Jobs or company...

AVP - Banking & Finance

  • Full Time, onsite
  • GreenTree Advisory Services Pvt Ltd
  • National Capital Region, Philippines
Salary undisclosed

Apply on

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• This full-time position is accountable for owning the assigned business portfolio from Service delivery, People management, financial metrics and supporting larger Business unit goals. • Manage a team of management resources and drive overall performance for his/her team. • Responsible for supervisory support through Leading, monitoring and delivering results as per Service Level Agreement targets / timelines. • Steer process meetings / calls to a logical conclusion. • Analyze data and come up with recommendable action to meet and exceed performance requirement. Recommend necessary process changes to improve team performance. • Collaborate with support and enabling teams to ensure service delivery that will benefit the program. Collaborate and maintain excellent relationship with the clients.

Description for Internal Candidates

  • This full-time position is accountable for owning the assigned business portfolio from Service delivery, People management, financial metrics and supporting larger Business unit goals.
  • Manage a team of management resources and drive overall performance for his/her team.
  • Responsible for supervisory support through Leading, monitoring and delivering results as per Service Level Agreement targets / timelines.
  • Steer process meetings / calls to a logical conclusion.
  • Analyze data and come up with recommendable action to meet and exceed performance requirement. Recommend necessary process changes to improve team performance.
  • Collaborate with support and enabling teams to ensure service delivery that will benefit the program. Collaborate and maintain excellent relationship with the clients.
  • Service Levels– as per agreed KPI’s
  • Attrition and absenteeism - as per agreed KPI’s
  • Quality and productivity Improvement - as per agreed KPI’s
  • Customer Satisfaction - as per agreed KPI’s
  • Level of subject matter expertise - as per agreed KPI’s
  • This full-time position is accountable for owning the assigned business portfolio from Service delivery, People management, financial metrics and supporting larger Business unit goals.
  • Manage a team of management resources and drive overall performance for his/her team.
  • Responsible for supervisory support through Leading, monitoring and delivering results as per Service Level Agreement targets / timelines.
  • Steer process meetings / calls to a logical conclusion.
  • Analyze data and come up with recommendable action to meet and exceed performance requirement. Recommend necessary process changes to improve team performance.
  • Collaborate with support and enabling teams to ensure service delivery that will benefit the program. Collaborate and maintain excellent relationship with the clients.
  • Responsible and accountable for daily management of process to ensure performance management and metric management.
  • Development of performance goals for direct reports
  • Interacts frequently with key contacts among the client base
  • Coordinate with different teams to ensure success of the process and provide necessary support for RFPs
  • Must possess overall superior communication skills
  • Facilitate Weekly, Monthly, Quarterly business reviews.

Will be called upon to represent the business on behalf of VP / Sr. AVP as it applies.

Any other essential function that may occur from time to time as directed by the management.

  • Graduate in any stream
  • Minimum of 10 years total experience in Business Process Off-shoring
  • Should have worked in US Banking & Finance projects for at least 3 years
  • Candidates should have at least two years of experience as AVP / equivalent role
  • Must possess strong decision making and accountability skills
  • Knowledgeable of best practices within a service-oriented sales environment
  • Demonstrated ability to achieve goals through the management of individual performance objectives
  • Must be effective while working both individually and as part of a team
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