Reporting Analyst (Tableau)

About Company

Transparent BPO is a leading provider of contact center BPO services. Through talent, process, and technology we integrate with our client’s brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world class provider of outsourced contact center solutions for our clients.

Job Overview

The Reporting Analyst handles building and maintaining various reports for the organization.

Responsibilities and Duties

• Extracting, Collecting, and Loading data from different sources such as databases, spreadsheets, and other relevant sources.

• Create, Develop and Maintain KPI Dashboards and other reporting.

• Analyze data and provide actionable reporting to various levels of the organization.

• Demonstrate excellent communications with stakeholders regarding objectives, deliverables, plans and status throughout the reporting lifecycle.

• Other duties as assigned.

Required Knowledge and Skills

• Knowledge and 2+ years of experience with Power Query and Power BI.

• Superior oral and written communication skills.

• Knowledge of KPI reporting and benchmark practices, statistical and trending analysis methods.

• Prior experience as a reporting analyst.

• Ability to multi-task and work independently to complete tasks promptly.

• Excellent organizational and prioritizing skills.

• Strong follow-up skills with attention to detail.

• The ability to work and collaborate with employees at all levels within different offices.

• Strong analytical, problem-solving, and decision-making skills.

• Ability to work in high-pressure, fast-paced environment.

• Ability to work flexible hours with the possibility of working outside of contractual hours.

• Ability to give and receive feedback appropriately.

• Ability to maintain a high degree of confidentiality.

• Ability to stay cool and collected in emergency situations.

Evaluation of Performance

The Reporting Analyst will regularly be evaluated to ensure process and procedures are consistently adhere to.

Reporting Structure

• Upward: Reporting Supervisor - Interim

• Downward: No reports

Education/Experience

• This position requires a high school diploma; a bachelor’s degree is preferred.