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Job title
Senior Learning Professional
Department/Group
Capability Development / Learning Delivery
Location
Global
Reporting to
Lead Learning Professional
Ways of Working
Hybrid
Job Level
PR 2
Contract Type
Permanent
Shifts
As needed
Job Purpose
The Senior Learning Professional is a resilient and culturally conscious individual who works interdependently to achieve the goals of the global learning team.
They develop the competencies of learners by identifying knowledge gaps, analyzing learning needs and leading the learning experience via synchronous and asynchronous modalities, and ensuring successful knowledge transfer of complex skills and behaviors using a wide variety of virtual and classroom delivery methods and tools.
They also support business performance by coaching learners to enhance proficiency, service quality delivery, and operational efficiency.
They have strong project management skills, lead projects individually, and collaborate to deliver value-maximizing outputs that supply to the team and company’s strategy.
Job Description
Role and responsibilities
Through which tasks are the outcomes of the job accomplished? What are recurring activities and routines?
Qualifications And Education Requirements
An expanded listing of the Required Qualifications can be used to further determine a person’s ability to be productive and successful in this job. These Preferred Qualifications are “nice to have” but are not essential to carrying out the day-to-day functions of the job. If included, the Preferred Qualifications can focus on any or all of the following: education, experience, knowledge, skills, and abilities.
Senior Learning Professional
Department/Group
Capability Development / Learning Delivery
Location
Global
Reporting to
Lead Learning Professional
Ways of Working
Hybrid
Job Level
PR 2
Contract Type
Permanent
Shifts
As needed
Job Purpose
The Senior Learning Professional is a resilient and culturally conscious individual who works interdependently to achieve the goals of the global learning team.
They develop the competencies of learners by identifying knowledge gaps, analyzing learning needs and leading the learning experience via synchronous and asynchronous modalities, and ensuring successful knowledge transfer of complex skills and behaviors using a wide variety of virtual and classroom delivery methods and tools.
They also support business performance by coaching learners to enhance proficiency, service quality delivery, and operational efficiency.
They have strong project management skills, lead projects individually, and collaborate to deliver value-maximizing outputs that supply to the team and company’s strategy.
Job Description
Role and responsibilities
- Lead and supply to projects from needs analysis to implementation, providing results on time and within budget.
- Conduct thorough needs analysis and use data analytics to monitor workforce trends, identify performance gaps and recommend learning solutions as appropriate.
- Partner with the instructional design team to contribute to the creation of instructor-led training and digital learning solutions.
- Coordinate and serve as a valued performance consultant with collaborators and partners before, during, and after training sessions. This is to improve operational efficiency and service delivery through proactive communication and effective management of expectations.
- Collaborate with CARE leads to schedule and coordinate new product rollouts, new process implementation and additional training/service programs.
- Plan and deliver regular individual and group training.
- Schedule and assign courses, produce reports and perform other administrative duties within the Learning Management System and related software.
- Guide learning activities, maintain learners’ engagement, and drive social learning via the Learning Management System.
- Support and analyze post-training outcome through 30, 60, and 90-days data.
- Provide synchronous and asynchronous support to learners through various communication channels.
- Participant in and lead projects and initiatives in a global environment.
Through which tasks are the outcomes of the job accomplished? What are recurring activities and routines?
Qualifications And Education Requirements
- Bachelor’s degree in related field
- At least two years of hands-on experience or completion of 35 hours of formal training in project management; certification a plus
- Prior experience working with cross-functional, global teams is preferable
- In-depth and up-to-date knowledge of adult learning theory and technology
- Fundamental understanding of contact/call center or service activities
- Ability to maintain excellent relationships with team members and collaborators
- Strong social skills
- Goal oriented, self-motivated and able to manage and support projects with minimal supervision
- Ability to effectively manage multiple projects and prioritize tasks
- Maintains highly professional demeanor, discretion, and composure in a fast-paced environment
- Ability to influence and negotiate with peers, managers, and other teams
- Excellent communication skills for training delivery; must have a dynamic and engaging classroom and virtual presence
- Strong knowledge of Microsoft Office Suite, Zoom, Slack and project management software
- Familiarity with Learning Management Systems and social collaboration tools. For example, 360Learning
- Ability to creatively use resources and adapt to changes quickly and professionally
- Fluent English is a must; proficiency in local language(s) is a plus
- Must be flexible with work schedules to accommodate global schedules and multiple time zones
An expanded listing of the Required Qualifications can be used to further determine a person’s ability to be productive and successful in this job. These Preferred Qualifications are “nice to have” but are not essential to carrying out the day-to-day functions of the job. If included, the Preferred Qualifications can focus on any or all of the following: education, experience, knowledge, skills, and abilities.
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