Customer Service Representative
Salary undisclosed
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This is a remote position.
Responsibilities
Responsibilities
- Answer high volumes of incoming calls from customers and warranty companies
- Manage and prioritize customer callbacks during peak hours
- Assist customers with filing warranty claims for home repairs
- Coordinate scheduling for various home repair services, including drywall, electrical, plumbing, appliances, and HVAC systems
- Document customer interactions and maintain accurate records in the company’s CRM system
- Respond to customer inquiries via phone, email, and potentially chat or text messages
- Organize and update the customer database to ensure all information is current and easily accessible
- Excellent verbal and written communication skills in English
- Ability to handle high-volume call environments with a calm and professional demeanor
- Basic understanding of home systems and common repair issues
- Proficiency in using computer systems and CRM software
- Strong multitasking and prioritization skills
- Customer service experience, preferably in a related field
- Manage customer interactions for a general contracting company serving the greater Philadelphia area
- Handle inquiries related to eight different warranty companies and direct warranty customers
- Assist in customer retention efforts and potentially support email marketing campaigns
- Contribute to improving customer service processes and reducing call wait times
- Collaborate with internal teams to ensure efficient service delivery and customer satisfaction
- Monday to Friday 8:30 AM to 5:00 PM with 30 mins unpaid break - Candidate 1
- Tuesday to Saturday 8:30 AM to 5:00 PM with 30 mins unpaid break - Candidate 2
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