Senior Vice President Operations, Healthcare Vertical - Philippines

The Opportunity | Senior Vice President of Operations (Healthcare)

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option serving hundreds of clients in the Philippines, as well as the North American, Australia, Asia and European markets.

The Senior Vice-President of Operations leads the overall business operations of his/her business cluster with passion, drive & creativity in a very dynamic team environment, and ensures the compliant & consistent execution of our deliverables with our clients along with our people programs, all aligned with our organization’s mission, core values, norms, & policies.

The Senior Vice President of Operations - Healthcare is responsible for leading and managing the operations of the healthcare vertical in Teleperformance Philippines. The SVP of Operations - Healthcare oversees the delivery of high-quality services to the clients, ensures compliance with the regulatory and contractual requirements, drives operational excellence and innovation, and fosters a culture of customer satisfaction and employee engagement.

As a Senior Vice President of Healthcare, Your Role Will Include…

Strategic Leadership & Execution

• Maps-out an annual operating plan with strategic key actions, targets and measures of success including its complementing resources and tools needed by his/her business cluster to meet and / or exceed the organizational objectives
• Ensures noiseless service delivery of the business while achieving our financial and operating goals and objectives through planning, implementation, and evaluation of modifications to existing operations, systems, and procedures
  
  

Growth-focused Business, Finance & Compliance

• Upholds and promotes our Teleperformance core values, norms, standard operating policies and procedures
• Builds and maintains our collaborative partnerships with our clients to ensure that we deliver committed-results
• Oversees the establishment, and implementation of new accounts according to our corporate policies
• Oversees how clarity of role objectives, quality of performance and focus of all employees within his/her business cluster are maintained through appropriate, and diversity & inclusion-sensitive standards and measures of performance
• Reviews & analyses periodic progress reports of the cluster to map-out quick wins & long-term solutions and manage any opportunities or risks within his/her scope
• Keeps the executive management team updated on every aspect of the business operations of his/her cluster including opportunities in the marketplace and any developments that may impact the business in any way
  
  

Engaged & Enabled People

• Advocates our main goal to make “happy employees from inside-out”
• Maintains ethical practices that nurture a positive work environment conducive to attracting, retaining and motivating high potential employees at all levels
• Oversees employee engagement w/ an effective management team & proactive plans for our people’s continuous professional growth & career succession
• Performs additional work as may be required from time to time within the terms and conditions aligned to the strategic directives and foresight of the business
  
  

What Will You Need to Succeed?

• More than 20 years of experience in the BPO industry, with at least 10 years in the healthcare domain.
• Proven track record of leading and managing large-scale and complex healthcare operations, with demonstrated results in improving quality, efficiency, and profitability.
• Expert knowledge of the healthcare industry trends, regulations, standards, and best practices.
• Strong business acumen and strategic thinking, with the ability to identify and pursue new opportunities for growth and innovation.
• Excellent communication, presentation, and negotiation skills, with the ability to build and maintain strong relationships with internal and external stakeholders.
• Exceptional leadership, coaching, and mentoring skills, with the ability to inspire and motivate a diverse and high-performing team.
• Bachelor's degree in business, healthcare administration, or related field. Master's degree or equivalent preferred.
• Certifications or credentials in healthcare management, quality, or compliance preferred.
  
  

Maximize Your Impact at Teleperformance

Welcome to Teleperformance, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion in annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

Want to maximize your impact and earnings? Join our Business Development team, where you will have access to multiple tools that will leverage your potential.

• Diverse solutions & verticals: Boost your quota & earnings across multiple verticals, such as: Insurance, Technology, Banking & Financial Services, Digital Ads, and more!
• Global reach: Sell across multiple locations & languages, broadening your portfolio.
• Digital solutions leader: Leverage our expertise in AI, omnichannel solutions, and customer satisfaction.
  
  

As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. Strengthen your leadership position, tap into our omnichannel solutions, and contribute to a brighter, digitally driven tomorrow. Your talent is the missing piece that completes our vision.

Pre-Employment Screenings

In accordance with Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Such applications will not be considered, and no contractual association shall be established through such submissions.

Is There a Fine Print?

No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.