E-commerce Marketing and Customer Support Specialist
Salary undisclosed
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Job Summary:
We are looking for a proactive E-commerce Marketing and Customer Support Specialist with a background in accounting or financial management. This role will focus on ensuring a seamless customer experience across various e-commerce platforms, monitoring buyer activities, and supporting marketing initiatives. If you are detail-oriented, tech-savvy, and have a knack for handling customer inquiries with a strong problem-solving mindset, we would love to hear from you!
Key Responsibilities:
• Customer Support: Respond promptly to buyer inquiries across multiple platforms, ensuring exceptional service and customer satisfaction.
• Refund and Review Management: Manage refund processes, communicate courteously with customers, and address negative reviews with courtesy refunds when necessary.
• Fraud Monitoring: Monitor orders to detect potential fraud and take appropriate action.
• Promotions and Customer Engagement: Process promotional offers, encourage customer reviews, and remove negative feedback to maintain brand reputation.
• Social Media and Brand Monitoring: Post engaging content on social media, monitor brand mentions on relevant websites, and address unauthorized sellers.
• Rebates and Influencer Outreach: Handle rebates, promotions, and outreach to influencers to support brand visibility.
• Project Management: Assist in project management activities related to e-commerce marketing campaigns and customer support tasks.
Tools Used:
• E-commerce Platforms: Amazon, Shopify
• Communication and Social Media: Facebook, FB Messenger, Gmail
Qualifications:
• Bachelor's degree in Accounting, Financial Management, Business, or a related field.
• Strong written and verbal communication skills.
• Familiarity with e-commerce platforms like Amazon and Shopify.
• Experience with customer support and handling inquiries professionally.
• Knowledge of social media platforms and online brand management.
• Ability to work independently and manage multiple responsibilities.
We are looking for a proactive E-commerce Marketing and Customer Support Specialist with a background in accounting or financial management. This role will focus on ensuring a seamless customer experience across various e-commerce platforms, monitoring buyer activities, and supporting marketing initiatives. If you are detail-oriented, tech-savvy, and have a knack for handling customer inquiries with a strong problem-solving mindset, we would love to hear from you!
Key Responsibilities:
• Customer Support: Respond promptly to buyer inquiries across multiple platforms, ensuring exceptional service and customer satisfaction.
• Refund and Review Management: Manage refund processes, communicate courteously with customers, and address negative reviews with courtesy refunds when necessary.
• Fraud Monitoring: Monitor orders to detect potential fraud and take appropriate action.
• Promotions and Customer Engagement: Process promotional offers, encourage customer reviews, and remove negative feedback to maintain brand reputation.
• Social Media and Brand Monitoring: Post engaging content on social media, monitor brand mentions on relevant websites, and address unauthorized sellers.
• Rebates and Influencer Outreach: Handle rebates, promotions, and outreach to influencers to support brand visibility.
• Project Management: Assist in project management activities related to e-commerce marketing campaigns and customer support tasks.
Tools Used:
• E-commerce Platforms: Amazon, Shopify
• Communication and Social Media: Facebook, FB Messenger, Gmail
Qualifications:
• Bachelor's degree in Accounting, Financial Management, Business, or a related field.
• Strong written and verbal communication skills.
• Familiarity with e-commerce platforms like Amazon and Shopify.
• Experience with customer support and handling inquiries professionally.
• Knowledge of social media platforms and online brand management.
• Ability to work independently and manage multiple responsibilities.
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