Customer Service Representative (Relocate to Malaysia)

As an Account Specialist, you will work with our e-Payment Account to provide a #happier customer experience through a variety of channels, including phone, chat, and email. This is a great opportunity to join a dynamic and collaborative team that will provide quality support to address customer enquiries relating to their e-Payment account.

To be successful in the role, you should have a keen interest in the e-Payment/Finance related field, love working in a customer-focused environment and enjoy investigative and problem resolution duties.

Job responsibilities:

• Provide exceptional service to E-payment users via phone, chat, and email.
• Build strong relationships with team members and e-Payment users.
• Investigate user issues, discover bugs, and resolve them as soon as feasible.
• Advocate for users and share best practices with the team to continuously enhance our processes.
• Update the internal knowledge base when you learn something new.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the ISO9001 and ISO 18295-1 Quality Management System of TDCX.

Qualifications:

• Candidates must have a high level of English proficiency, corresponding to the minimum CEFR C1 level.
• At least 2 years of experience in the BPO or contact center environment.
• Preferably with experience in the Financial, Banking, or Fintech industry.
• Bachelor’s degree in any field.
• Prior experience in customer-facing roles (e.g., B2B, B2C, or contact centers) and handling multi-channel support (email, phone, chat).
• Strong problem-solving abilities with the capacity to handle complex and demanding cases.
• Willingness to transition between teams to support business needs effectively.
• Must be open to working rotational shifts, including weekends.
• Must be willing to relocate to Malaysia

All applications shall be processed by the accredited POEA-registered recruitment agency from the Philippines in partnership with TDCX Malaysia Talent Acquisition. You may send your CV at [email protected]