Customer Service & Admin Coordinator | Onsite - Eastwood | Night Shift
Salary undisclosed
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Why join MicroSourcing?
You'll Have
As a Customer Service & Admin Coordinator, you will:
Non-negotiables
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses**
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
As a Customer Service & Admin Coordinator, you will:
- Data Management
- Update our Project Management tool with the correct information and dates, as provided by the business leads
- Data entry and management of basic tasks
- Provide regular status updates and gaps in information
- Customer Communication:
- Serve as the primary point of contact for customer throughout product delivery process as well as for customer inquiries and concerns
- Respond to customer queries via email and SMS communication channels
- Maintain a high level of customer satisfaction through professional and timely interactions
- Administrative Tasks:
- Generate and compile various reports as required by management
- Perform regular reconciliation of customer profile accounts
- Maintain customer coupon codes and redemption process
Non-negotiables
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Proficiency in Google Suite
- Experience with data entry
- Ability to work independently and as part of a team
- Strong attention to detail and problem-solving skills
- Strong organizational and time management skills
- Prior experience with clothing brands, both men's and women's, would be ideal
- 1-3 years of prior customer service or BPO experience
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
- Terms & conditions apply
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