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Job Description
- Provide network operations support and administration; monitor regional network infrastructure performance and the resolution of technical problems
- Review and ensure all aspects of the infrastructure and service are monitored and that the regional level has clear visibility and awareness of possible service failures or gaps
- Perform problem/issue identification and resolution; work across multiple teams and vendors to identify the root cause and find suitable workarounds or solutions
- Recommend system modifications to improve service quality and stability. Develop good configuration best practices and guidelines
- Ensure current configurations are documented clearly and accurately in Knowledge Base
- Perform, monitor and audit configuration changes across critical regional devices or services, and ensure they are supported with authorised change requests
- Assist with the implementation of agreed infrastructure changes, maintenance routines and component updates and upgrades
- Highlight changes in the environment that may disrupt the service availability or integrity
- Develop and share tested methods in remediating common or highly critical vulnerabilities
- Bachelor's degree or higher in Computer Science/Information Technology or relevant field
- Minimum 2 years of relevant experience operating in a similar role
- Must be Cisco Certified Network Professional (CCNP)
- Strong network knowledge and hands-on experience in either Cisco ASA, Palo Alto, or Fortinet is required
- Experience with Nexus, Cisco, Dell switches is a plus
- Experience with Cisco firewalls, Meraki, and other appliances is a plus
- Good communication and coordination skills with both internal and external stakeholders
- Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment
- Has passion for technology and wants to make a difference with technology solutions
- Good interpersonal and communication skills to interact effectively at all levels
- Strong analytical and troubleshooting skills
- May be required to provide on-call support
- Amenable to work in Bonifacio Global City, Taguig or Mandaluyong City
About Shopee
| Size | More than 5000 |
| Industry | Broadline Retail |
| Location | Singapore |
| Founded | 5 February 2015 |
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