C
Tech Support Representative ( TSR ) Tech Account
Salary undisclosed
Apply on
Original
Simplified
• A Technical Support Representative (TSR) provides technical assistance to customers who are experiencing issues with their products or services. TSRs are the first point of contact for customers with hardware and software issues, and they work for a variety of businesses, including hardware, software, and telecommunications firms.
Here are some responsibilities of a TSR:
• Answering customer questions: TSRs answer customer questions and provide technical assistance.
• Troubleshooting: TSRs troubleshoot issues, from simple software glitches to complex network problems.
• Documenting: TSRs document issues and resolutions for future reference.
• Forwarding issues: TSRs forward more complicated issues to the appropriate specialist.
• Reporting issues: TSRs report recurring issues to their supervisor.
• Maintaining customer satisfaction: TSRs help maintain customer satisfaction by offering timely and accurate assistance.
• TSRs should have a deep understanding of various tech systems and strong problem-solving skills. They should also be able to explain technical aspects to customers using easy-to-understand language.
TPG TELECOM COMPANY IS URGENTLY HIRING!
NO ASSESSMENT : INITIAL AND FINAL INTERVIEW ONLY!
ACCOUNT: TSR Tech Support
TECH ACCOUNT
QUALIFICATIONS:
-HS/SHS Grad
-with 6-12 months Telco or Tech Support experience is required
-2 years' worth of units/subjects in Computer Science, Computer Engineering or relevant discipline is an advantage.
-Should be residing with 10-15kms radius from Ortigas, Pasig City
OFFER:
-26k Basic salary + 4k allowance
Similar Jobs