E-Commerce Operations Supervisor (Lazada, Shopee, Tiktok, Shopify)
Salary undisclosed
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We are looking for a skilled and detail-oriented E-commerce Operations Specialist to join our e-commerce team. The E-commerce Operations Specialist will play a vital role in ensuring smooth and efficient e-commerce operations, optimizing the online shopping experience, and contributing to the overall success of our digital retail platform.
Responsibilities:
• Order Management:
• Monitor and manage online orders, ensuring timely processing, shipping, and delivery to customers.
• Collaborate with the warehouse and fulfillment teams to maintain accurate inventory levels and manage order fulfillment efficiently.
• Address and resolve any order-related issues or customer inquiries promptly and professionally.
• Product Catalog Management:
• Update and maintain the product catalog on the e-commerce platform, including product descriptions, images, pricing, and availability.
• Ensure that product information is accurate, up-to-date, and presented in an engaging manner to drive sales and conversions.
• Digital Storefront Maintenance:
• Work closely with the web development and design teams to oversee website/storefront updates, ensuring a seamless user experience and adherence to brand guidelines
• Conduct regular audits to identify and fix any website issues, such as broken links or loading errors.
• Analytics and Reporting:
• Monitor and analyze key performance metrics, such as website traffic, conversion rates, and sales figures.
• Generate regular reports on e-commerce performance and present actionable insights to optimize operations and drive business growth.
• E-commerce Platform Maintenance:
• Collaborate with the IT team and e-commerce platform providers to maintain the platform's functionality, security, and performance.
• Stay updated with the latest e-commerce trends and technologies to propose enhancements to the existing platform.
Requirements:
• Bachelor's degree in Business, Marketing, E-commerce, or a related field.
• At least 1-year experience in e-commerce operations, preferably within a retail or online sales environment.
• Strong understanding of e-commerce platforms, order management systems, and inventory management tools.
Responsibilities:
• Order Management:
• Monitor and manage online orders, ensuring timely processing, shipping, and delivery to customers.
• Collaborate with the warehouse and fulfillment teams to maintain accurate inventory levels and manage order fulfillment efficiently.
• Address and resolve any order-related issues or customer inquiries promptly and professionally.
• Product Catalog Management:
• Update and maintain the product catalog on the e-commerce platform, including product descriptions, images, pricing, and availability.
• Ensure that product information is accurate, up-to-date, and presented in an engaging manner to drive sales and conversions.
• Digital Storefront Maintenance:
• Work closely with the web development and design teams to oversee website/storefront updates, ensuring a seamless user experience and adherence to brand guidelines
• Conduct regular audits to identify and fix any website issues, such as broken links or loading errors.
• Analytics and Reporting:
• Monitor and analyze key performance metrics, such as website traffic, conversion rates, and sales figures.
• Generate regular reports on e-commerce performance and present actionable insights to optimize operations and drive business growth.
• E-commerce Platform Maintenance:
• Collaborate with the IT team and e-commerce platform providers to maintain the platform's functionality, security, and performance.
• Stay updated with the latest e-commerce trends and technologies to propose enhancements to the existing platform.
Requirements:
• Bachelor's degree in Business, Marketing, E-commerce, or a related field.
• At least 1-year experience in e-commerce operations, preferably within a retail or online sales environment.
• Strong understanding of e-commerce platforms, order management systems, and inventory management tools.
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