Email Support Agents — Insurance firm
Salary undisclosed
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Qualifications
- Excellent written and spoken English communication skills
- A background providing support in either insurance or finance industries a plus, but not necessary
- Basic technical skills—proficient on the Internet, email, CRM, and Windows applications
- A critical thinker with good analytical skills and attention to detail
- Flexible and able to work in a fast-paced, team-oriented environment
- Effective organization and time management skills
- Upbeat, positive, kind, and empathetic personality
- Provide assistance to US-based retirement beneficiaries via email
- Identify contribution errors, missed deferral opportunities, and employees across various beneficiary statuses
- Proactively communicate operational and system issues promptly
- Collaborate with program members to resolve customer inquiries and operational projects