Customer Support Representatives — Healthcare brand
Salary undisclosed
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Qualifications
As our healthcare program’s Customer Support Representative, you are tasked to assist customers with their concerns, even do a bit of detective work to solve issues.
- At least 1 year of work experience in a customer service program
- Fresh grads are welcome to apply
- Must possess customer service-oriented skills; Compassionate, empathic, and optimistic
- Excellent written and spoken English communication skills
- Able to craft grammatically impeccable emails and are able to articulate through live chat
- Good technical skills—able to navigate through smartphone and computer applications
- A critical thinker with good analytical skills and high attention to detail
- Effective organization and time management skills
- Able to multitask and embrace change in a fast-paced, performance-driven team
- Can complete tasks independently but is a team player who contribute ideas to improve processes
- Has a growth mindset with the desire to keep learning
As our healthcare program’s Customer Support Representative, you are tasked to assist customers with their concerns, even do a bit of detective work to solve issues.
- Directly interact with customers over chat and email to answer inquiries and resolve challenges quickly and accurately
- Manage multiple reported issues over live chat and email
- Work closely with our Customer Success team to help design and improve the follow-up process to ensure efficiency and track trends
- Perform other tasks as required by the program and the company