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Customer Support Representatives — Healthcare brand

Salary undisclosed

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Qualifications

  • At least 1 year of work experience in a customer service program
    • Fresh grads are welcome to apply
  • Must possess customer service-oriented skills; Compassionate, empathic, and optimistic
  • Excellent written and spoken English communication skills
    • Able to craft grammatically impeccable emails and are able to articulate through live chat
  • Good technical skills—able to navigate through smartphone and computer applications
  • A critical thinker with good analytical skills and high attention to detail
  • Effective organization and time management skills
  • Able to multitask and embrace change in a fast-paced, performance-driven team
  • Can complete tasks independently but is a team player who contribute ideas to improve processes
  • Has a growth mindset with the desire to keep learning
Responsibilities

As our healthcare program’s Customer Support Representative, you are tasked to assist customers with their concerns, even do a bit of detective work to solve issues.

  • Directly interact with customers over chat and email to answer inquiries and resolve challenges quickly and accurately
  • Manage multiple reported issues over live chat and email
  • Work closely with our Customer Success team to help design and improve the follow-up process to ensure efficiency and track trends
  • Perform other tasks as required by the program and the company