Customer Success Specialists — Footwear retailer
Salary undisclosed
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Qualifications
The Customer Success Specialist is responsible for responding to customer requests, managing concerns, and providing specific information based on inquiries received via phone, email, and chat.
- A bachelor’s degree, diploma, or equivalent in any discipline
- At least 1 year of work experience in customer support in any industry
- Experience working under an Australian account a bonus
- With inbound email and chat experience
- Excellent written and spoken English communication skills
- Must possess customer service-oriented skills
- Passionate about communication and interacting with people
- Flexible and able to work in a fast-paced, team-oriented environment
- Able to multitask and take responsibility in challenging situations
- A critical thinker with good analytical skills and attention to detail
- Upbeat, positive, kind, and empathetic personality
The Customer Success Specialist is responsible for responding to customer requests, managing concerns, and providing specific information based on inquiries received via phone, email, and chat.
- Provide timely support to customers via phone, email, and chat
- Assist customers with pre- and post-sale inquiries and other concerns
- Identify and escalate priority issues to appropriate teams when necessary
- Collaborate with coworkers to improve work processes and service quality, helping promote a culture of improving the customer experience
- Keep job knowledge and skills up to date by attending training and seeking continuous learning opportunities
- Meet all key performance indicators set by the company and client
- Adheres to the policies and procedures set by the company and client
- Perform other tasks as required by the campaign