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Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Customer Service Specialist (Colld Calls to Warm Calls - Outbound)

Salary undisclosed
Checking job availability...
Original
Simplified

Job Opportunity: Customer Service Specialist

Shift Schedule: Monday - Friday | Between 9:00 AM - 5:30 PM AEST

Employment Type: Full-time

Job Summary:

We are seeking a Customer Service Specialist to support our growing team. This role involves proactive outreach to customers, ensuring solar system connectivity, promoting energy-saving solutions, and maintaining data integrity within HubSpot CRM. The ideal candidate will have experience in outbound calling, appointment setting, and a passion for renewable energy.

Primary Responsibilities:

  • Proactively contact existing customers whose solar systems have gone offline to troubleshoot and restore connectivity.
  • Offer free power bill reviews to potential customers in designated promotional areas, emphasizing cost savings and solar energy benefits.
  • Follow up on leads from marketing campaigns, focusing on converting interest into appointments.
  • Cleanse and update customer data in HubSpot CRM, ensuring accuracy in phone numbers, emails, and other details.
  • Collaborate with the marketing and sales leadership teams to develop and execute outbound calling campaigns.
  • Utilize provided scripts and promotional materials to ensure effective communication.
  • Maintain accurate records of all customer interactions within HubSpot CRM.
  • Achieve daily and weekly targets for outbound calls, appointments set, and data cleansing activities.

Additional Responsibilities (If Any):

  • Transition cold calls to warm calls, as some contacts are not yet engaged customers.
  • Handle additional cold calling lists for both residential and commercial prospects.
  • Provide feedback on marketing campaigns and promotional materials.
  • Assist with other customer service or sales support tasks as needed.

Qualifications & Experience:Must Have:

  • Proven experience in outbound calling and appointment setting.
  • Experience in the solar industry.
  • Proficiency in using HubSpot CRM.
  • Excellent phone communication skills, including the ability to build rapport and overcome objections.
  • Strong attention to detail and accuracy in data entry.
  • Ability to follow scripts and maintain a professional, customer-centric approach.

Nice to Have:

  • Experience with VOIP phone systems.
  • Knowledge of Australian energy markets and regulations.
  • Experience in lead generation and qualification.

Skills & Traits:

  • Excellent verbal and written communication skills.
  • Strong listening skills.
  • Highly motivated and results-oriented.
  • Ability to work independently and as part of a team.
  • Adaptability to new systems and processes.
  • Positive and enthusiastic attitude.

Performance Expectations:

  • Achieve daily and weekly targets for outbound calls, appointments, and data cleansing.
  • Maintain high levels of customer satisfaction.
  • Accurately and consistently update customer records in HubSpot CRM.
  • Adhere to company policies and procedures.

Reporting Line:

Reports to the Sales Manager

Technology/Systems Experience Required:

  • HubSpot CRM
  • Podium (VoIP)

This is an exciting opportunity to work with an industry leader in solar energy. If you are passionate about renewable energy and customer service, we’d love to hear from you!

Apply Now!