Front Office Agent
Salary undisclosed
Checking job availability...
Original
Simplified
FILINVEST COMPANY: QUEST HOTEL TAGAYTAY CITY
This position is responsible for guest registration, guest check-out, cashiering and foreign exchange. This position is also responsible for facilitating or providing assistance in case of guest queries/requests.
This position is responsible for guest registration, guest check-out, cashiering and foreign exchange. This position is also responsible for facilitating or providing assistance in case of guest queries/requests.
- Responding to customer requests
- Check supplies to ensure that stock is sufficient for the expected business within the covered shift and/or for the day
- Acknowledges and welcome guests as soon as guest approaches the desk
- Check guest record and instructions
- Assist guests in completing registration form, reviewing entries to ensure important details are included
- Coordinates with the employee assigned as group coordinator on matter relating to group arrivals handling
- Checks for and coordinates requirements like check in venue, individual/group welcome drinks, conference kits, rooming list, amenities, and signage
- Print traces for the group and takes/coordinates actions on the matter
- Check postings and supporting documents
- Promotes hotel facilities whenever possible
- Familiarizes with city and local information
- Listen to and records guest requests and/or complaints
- Performs any other duties and tasks that may be assigned by immediate superiors from time to time
- College graduate
- Atleast 1 year as guest service staff in a service industry
- Good oral and written English skills
- Can start immediately
- Amenable to work in Tagaytay