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Front Office Agent

Salary undisclosed

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FILINVEST COMPANY: QUEST HOTEL TAGAYTAY CITY

This position is responsible for guest registration, guest check-out, cashiering and foreign exchange. This position is also responsible for facilitating or providing assistance in case of guest queries/requests.

  • Responding to customer requests
  • Check supplies to ensure that stock is sufficient for the expected business within the covered shift and/or for the day
  • Acknowledges and welcome guests as soon as guest approaches the desk
  • Check guest record and instructions
  • Assist guests in completing registration form, reviewing entries to ensure important details are included
  • Coordinates with the employee assigned as group coordinator on matter relating to group arrivals handling
  • Checks for and coordinates requirements like check in venue, individual/group welcome drinks, conference kits, rooming list, amenities, and signage
  • Print traces for the group and takes/coordinates actions on the matter
  • Check postings and supporting documents
  • Promotes hotel facilities whenever possible
  • Familiarizes with city and local information
  • Listen to and records guest requests and/or complaints
  • Performs any other duties and tasks that may be assigned by immediate superiors from time to time


Qualifications

  • College graduate
  • Atleast 1 year as guest service staff in a service industry
  • Good oral and written English skills
  • Can start immediately
  • Amenable to work in Tagaytay