Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Tier 1 Technical Support Representative

Salary undisclosed
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Position Summary

The Tier 1 Technical Support Representative is the first point of contact for customers seeking technical assistance. This role involves handling phone calls, live chats, and tickets with equal urgency, performing basic troubleshooting, and escalating complex issues as needed. The ideal candidate will have strong communication skills, a customer-centric attitude, and the ability to follow established protocols for documentation and escalation.

Job Details

Work from Home

Monday to Friday | 6 AM to 3 PM PST (10PM to 7AM Manila Time)

Occasional Sunday Shift | Set in advance by the client 2:30 PM to 6:30 PM PST (6:30AM to 10:30AM Manila Time)

Responsibilities
  • Log into the phone queue and handle incoming calls during scheduled Queue Time.
  • Manage Tier 1 (T1) tickets, treating them with the same urgency as phone calls.
  • Respond to Live Chats promptly, with the same priority as phone calls.
  • Document tickets thoroughly according to the Ticket Documentation Protocol before escalating.
  • Perform basic troubleshooting and apply known fixes to resolve customer issues.
  • Escalate complex or difficult tickets to the Team’s Escalation Lead.
  • Escalate emergency tickets following the company’s emergency protocols.
  • Complete any additional tasks assigned by the Technical Support Manager and Team Leaders.

Qualifications
  • High school diploma or equivalent; an associate degree, bachelor’s degree or technical certification is a plus.
  • Prior experience in a customer service or technical support role.
  • Strong problem-solving skills with the ability to perform basic troubleshooting.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple tasks simultaneously in a fast-paced environment.
  • Familiarity with ticketing systems and live chat platforms.
  • Strong attention to detail and commitment to accurate documentation.
  • Ability to follow established protocols and escalate issues appropriately.

Flexible and adaptable to perform additional tasks as needed.