Accounts Payable and Complaints Handler Specialist

About Mission Connect

Mission Connect is a trusted global partner providing translation, research support, and media services to help businesses reach diverse markets. With teams in the UK, US and APAC, we offer tailored multilingual solutions across 140+ languages in 100+ markets. Our network of 3,000+ expert linguists and project managers, combined with advanced technology, ensures accuracy and efficiency.

People are at the heart of what we do - our team and vendors are integral to our success. We recognize that mistakes can happen, and we’re committed to making things right. We’re looking for a highly organized individual to take on a hybrid role that combines Complaint Handling, Accounts Payable, and Vendor Management, with a strong focus on debt management and process improvement. The right candidate will have a solid financial background and a proactive approach to resolving payment issues and strengthening vendor relationships.

Core Responsibilities

• Complaint Handling & Vendor Communication:
• Act as the primary point of contact for vendor complaints, particularly related to payment discrepancies and overdue invoices.
• Manage communication with vendors to resolve payment-related issues promptly and professionally.
• Use negotiation and problem-solving skills to reduce friction and maintain positive vendor relationships.
• Provide clear and timely responses to vendor inquiries, explaining payment statuses and addressing concerns.
• Debt Management & Financial Planning:
• Work with vendors and internal teams to prioritize payment schedules and address overdue debts.
• Analyze the company’s current financial position and assist in forecasting future payment needs and cashflow.
• Assist in the development and execution of financial plans to manage liabilities effectively.
• Accounts Payable & Invoice Management:
• Ensure the accuracy of vendor invoices by verifying against internal project management hub and crosschecking with accounts systems, flagging any discrepancies promptly with the relevant project handler.
• Facilitate the processing and approval of payments to vendors in a timely manner, ensuring compliance with company policies.
• Reconcile accounts payable reports daily to ensure accurate records and identify discrepancies.
• Assist with internal audits by providing necessary documentation and ensuring proper payment processing.
• Process Improvement & Financial Reporting:
• Identify opportunities to streamline the invoicing and payments process, suggesting and implementing process enhancements.
• Assist with month-end closing procedures, including reconciling accounts
• Prepare regular reports on accounts payable, debt management, and vendor performance for management review.
• Continuously evaluate financial processes for improvements in efficiency, accuracy, and compliance.
• Vendor Relations & Contract Management:
• Manage relationships with key vendors to ensure compliance with payment terms and contractual obligations.
• Support internal teams with vendor-related needs, ensuring smooth procurement and service delivery.
  
  

Key Skills & Qualifications

• Education: Bachelor's degree in finance, Accounting, Business Administration, or related field.
• Experience: Minimum of 2 years of experience in Accounts Payable, Vendor Management, or Financial Analysis roles, with a focus on debt management and financial reconciliation.
• Financial Acumen: Strong understanding of financial principles, with the ability to manage and resolve debt, forecast financial needs, and analyze payment trends.
• Communication Skills: Strong written and verbal communication skills, with the ability to handle sensitive situations professionally.
• Negotiation & Problem-Solving Skills: Ability to negotiate payment terms and resolve disputes effectively.
• Vendor Management: Proven experience managing relationships with vendors, including overseeing payment schedules, handling disputes, and ensuring timely payments.
• Analytical Skills: Ability to assess financial data, identify discrepancies, and implement corrective actions.
• Attention to Detail: High attention to detail in managing invoices, payments, and reconciliation.
  
  

Benefits And Working Conditions

• Salary of £10-11k plus bonuses, dependent on skills and experience.
• Working hours: 9-6 GMT
• Learning time and budget
• Internal learning
• Referral bonuses
• Personal days off
• Work from home allowance
  
  

Please note that the salary range for this position is £10-11k plus bonuses, depending on skills and experience. Candidates with salary expectations exceeding this range are kindly advised not to apply.