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Development Support Specialist

Salary undisclosed

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We are looking for an experienced Development Support Specialist to join our team. This role is responsible for managing and addressing development tickets related to software bugs, errors, and database issues. The ideal candidate will ensure that all tickets are promptly reviewed, analyzed, and assigned to the appropriate developer when necessary.

Responsibilities

  • Monitor, prioritize, and manage incoming development tickets, ensuring timely resolution.
  • Analyze reported issues and determine whether they can be resolved independently or

need to be escalated to the appropriate development team member.

  • Work closely with the development team to track, follow up, and close tickets efficiently.
  • Maintain an organized ticketing system and ensure proper documentation of reported

bugs, resolutions, and status updates.

  • Identify recurring issues and suggest possible improvements to enhance system stability

and efficiency.

  • Understand the company’s software development processes, database structures, and

system architecture.

  • Assist in development projects when available, contributing to both front-end and

back-end tasks.

  • Utilize MySQL to analyze and troubleshoot database-related issues.
  • Apply critical thinking and problem-solving skills to evaluate the impact of reported

issues and recommend solutions.

Qualifications

  • Proven experience in software development, technical support, or a related role.
  • Strong knowledge of front-end and back-end development, including MySQL.
  • Familiarity with software development life cycles, debugging, and database structures.
  • Experience working with ticketing systems or issue-tracking tools.
  • Proficiency in our tech stack: Node.js, PHP, Python, Vue.js, and React.js.
  • Ability to analyze system issues and propose solutions effectively.
  • Excellent problem-solving, critical thinking, and communication skills.
  • Ability to collaborate with developers, testers, and stakeholders to ensure smooth issue

resolution.

  • Self-motivated, detail-oriented, and able to work independently with minimal supervision.