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Training Associates

Salary undisclosed

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Qualifications

  • At least 2 years of experience working in the BPO industry
    • A minimum of 1 year of experience in training
  • Excellent written and spoken English communication skills
  • Exceptional time management skills and a critical thinker
  • Able to work independently with minimal supervision and can perform effectively as an active member of a team
  • Strong organizational and problem resolution skills
  • A critical thinker with good analytical skills and attention to detail
  • Good technical skills—able to navigate through smartphone and computer applications
    • Proficient in MS Word, Excel, and PowerPoint
  • Able to manage a team and measure individual performance
  • Can creatively use resources and efficiently and professionally adjust to changes
Responsibilities

  • Facilitate onboarding to newly hired employees to their program specific roles
  • Act as a subject matter expert in multiple skills and service types of the assigned programs
  • Prepare training materials, facilitate training, and develop alternative training methods
  • Act as training point of contact in maintaining all the process changes, process documents, and training for agents and support members
  • Develop, maintain, and modify training materials
  • Organize training results and documentation for business reviews
  • Attend meetings and calibrations to ensure all program information is current and documented
  • Coordinate with the Quality Team and Operations for monitoring, maintaining support quality, and to identify other solutions and opportunities
  • Explore innovative methods to enhance training delivery and continuously develop classroom facilitation skills
  • Perform other tasks as required by the assigned program and the management