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Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

CRM Business/Service Analyst

  • Full Time, onsite
  • Security Bank Corporation
  • National Capital Region, Philippines
Salary undisclosed
Checking job availability...
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About the Role

As an Analyst, you will focus on optimizing the bank processes and customer experience in the CRM context. You are expected to lead initiatives within the larger CRM project as project manager in coordination with internal business units and the vendor. You will be able to identify service/process-enhancements to be implemented in-system and prioritize based on urgency and complexity.

How you'll contribute

  • Work closely with the stakeholders to understand their business requirements and translate it into the leads management process in the CRM system, which includes functional analysis with other platform / systems such as FBEQ, Prime, LOS, Process Maker, EuroNet
  • Balances business needs with system limitations using a deep understanding of the system grounded by a business perspective to offer realistic, feasible and time-bound solutions to stakeholders.
  • Conducts regular checks on system use using the power of reporting and results-driven data analysis to identify key points for process improvements.
  • Manages the internal cascade of the enhancement to CRM Service Operations, FBP and Change Management team.
  • Work closely with Change Management team to provide content recommendations and review the Enhancement related training materials.
  • Should have general knowledge on all CRM Modules such as Customer 360, Leads Module and Service Module with full focus on the Case Management process in the system.

What we’re looking for

  • Must be a Bachelor’s degree holder in any related field
  • With at least 2 years of relevant experience preferably within Banking and Financial/FinTech industry specializing in customer service module
  • Must have knowledge of basic bank processes, bank system integrations in CRM system
  • Should be able to drive process improvements across business units and CRM modules
  • Effective communication skill; intermediate excel, powerpoint, visio, and MS project skills

About Security Bank

Security Bank is one of the Philippines’ best capitalized private domestic universal banks.

Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”

Start your BetterBanking career with us today.