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Quality Analyst (Healthcare Experience Required)

Salary undisclosed

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  • Delivers required number of QA monitors on a timely manner;
  • Generates and trends weekly/monthly QE related reports
  • Performs side-by-side sessions and provide real-time feedback
  • Participates on team meetings/huddles to share Quality and behavioral tagging trends
  • Participates in QA Calibration and maintain 2.5% variance or lower.
  • Works closely with the line leadership;
  • Develops and delivers action plans to TLs and Account Associates.
  • Skilled in pinpointing root cause/s for performance variance;
  • Keeps abreast of operational changes;
  • Upholds the ability to lead by successfully implementing new process;
  • Upholds corporate values and expected behavior.
  • Willing to support call volume when needed.
  • Adheres to the schedule set by the QA SDL / QA Supervisor.
  • Responsible for identifying and collecting best practices and share then with all QA
  • Works closely with the QA SDL / QA Supervisor to execute key QA initiatives or special projects, etc.

Requirements:

  • Candidate must possess at least a Bachelor's/College Degree in any field
  • At least 1 year(s) of working experience in the related field
  • Must have experience handling healthcare account
  • Open to candidates who are willing to relocate to Davao