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Jobs or company...

Client Support Associate - Latam

Salary undisclosed
Checking job availability...
Original
Simplified
  • Working Hours: Friday - Tuesday 4:00pm-1:00am EST / Miami time

Role Mission

Do you have a passion for customer service and luxury travel? If so, then you're a great fit for our Client Support Associate position on our Reservations Sales team! You will assist with client inquiries, quoting and booking travel, and ensuring client satisfaction.

Who Are We

Planning and managing a 5-Star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients.

We are the luxury travel advisor’s right hand. How?

  • UJV is a team of travel experts that advises and supports luxury travel advisors worldwide.
  • We work behind the scenes as allies of top luxury travel advisors, to offer a 5 Star experience for their clients.
  • We offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients.
  • We offer an experience-centered service based on passion, expertise, integrity
  • and attention to detail.
  • We are willing to do the hard work in order to see our clients shine.

Responsibilities
  • Working Hours: Friday - Tuesday 4:00pm-1:00am EST / Miami time
  • Inquiry Management: respond to incoming questions regarding bookings, payments, document requests, etc
  • Pre-Travel Assistance: facilitate the Reservations team with quoting travel requests, process new bookings, and adjust existing bookings when necessary
  • Conflict Resolution: be the first responder to in-travel emergencies (hotels, transportation, activities, dining, spa, etc.).
  • Amadeus and Booking System Expert: Respond to inquiries with full knowledge of the internal systems to ensure each booking is properly reserved and/or updated.
  • Emergency-Line: maintain flexibility in schedule to support the emergency line outside of scheduled shifts.
  • Perform additional tasks as assigned.

Qualifications
  • 2+ years of Hospitality and service industry experience; preferably within the travel agency field
  • Excellent customer service, attention to detail, interpersonal, organizational, and time management skills
  • Mastery of the English language: Written and Verbal
  • Confident in taking telephone calls and mitigating stressful situations
  • Working knowledge of Amadeus and reservation management systems is a plus

Benefits
  • On the Job Training
  • Open Door policy
  • Work from home and location flexibility as long as it’s within the same region
  • Opportunity for growth and career development
  • Unlimited PTO following a year of employment*

About Ultimate Jet Vacations

UJV is on a mission to transform the luxury travel industry. We're innovative, creative, and customer service-obsessed. We consider our clients our friends. We provide all of the tools to succeed: a strong support team whose doors are always open, the best sales training in the industry, and qualified leads (no cold calling or prospecting).

We're passionate about our people having the best environment to thrive & the management team's mission is to ensure every person's success. We're here to serve you, not the other way around.

On the Inc. 5000 list of fastest-growing companies in the USA for 6 years in a row, this is the company you want to work for if you're motivated & looking for an opportunity in the luxury travel sales world where you can create a long-term career & thrive financially.