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Service Desk Manager

Salary undisclosed

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Service Desk Manager | Paynamics

We are looking for a Service Desk Manager to join our team at Paynamics! In this role, you’ll ensure we meet our service level agreements (SLAs) with internal and external customers by managing incidents, driving solutions, and collaborating across teams. You’ll focus on resolving application issues, improving system resilience, and proactively preventing recurring problems.

Key Responsibilities:

  • Lead collaboration between L1/L2/L3 support and application teams.
  • Manage incident lifecycle, from investigation to resolution.
  • Ensure timely service delivery, compliance with SLAs, and issue prioritization.
  • Develop knowledge management resources for team and customer support.
  • Track and report on service desk performance metrics.

  • Qualifications:

    • 5+ years of experience in a senior support or development role (preferably in Fintech or finance).
    • Strong technical skills in cloud environments and systems development.
    • Proven leadership and problem-solving abilities.

    If you're passionate about driving tech solutions and ensuring seamless service delivery, apply today!

    By applying, you authorize the company to process your personal information solely for recruitment purposes, in accordance with applicable data protection regulations.