Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Head of Service Delivery

Salary undisclosed
Checking job availability...
Original
Simplified

As the Service Delivery and Operations Head, you will oversee and develop the service delivery and operations function. This role involves driving strategic initiatives, fostering a culture of continuous improvement, and ensuring the team consistently meets deadlines and quality benchmarks. You will champion service excellence, lead ongoing improvement efforts, and maintain high standards of client satisfaction through effective service delivery processes. Additionally, you will be the primary point of contact for day-to-day issue resolution and stakeholder management, holding accountability for overall service quality and performance.

What you will do

  • Monitor and analyze key metrics like uptime, response times, and customer satisfaction to ensure service excellence.
  • Identify trends in service incidents and implement proactive strategies to prevent recurring issues.
  • Ensure adherence to Service Level Agreements (SLAs) by tracking performance and taking corrective actions where necessary.
  • Forecast future service demands using data-driven insights to ensure optimal resource allocation and performance.
  • Evaluate the impact of proposed changes on service delivery and coordinate with stakeholders to minimize disruption.
  • Assess vendor performance, make informed decisions on vendor selection, and manage contracts, including formal service reviews.
  • Identify and implement initiatives to enhance service delivery efficiency, optimize processes, and improve customer satisfaction.

What the role requires:

  • Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field.
  • 10+ years of experience in service delivery and operations within a similar environment.
  • Proven success in scaling and managing service delivery teams.
  • Extensive experience in creating and implementing service and support processes, including stakeholder management at the executive level.
  • Proficiency in supplier and vendor management, including contract negotiations and formal performance reviews.
  • Strong technical knowledge, including cloud platforms like AWS and enterprise job schedulers.
  • Amenable to work in a hybrid setup in BGC, Taguig