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This is a remote position.
40 hours a week
Mon - Fri 7 AM- 4 PM (CST) includes 1h unpaid break
Job Description
Are you a master of multitasking with a passion for customer service? We’re seeking a talented Dispatcher and Scheduler to become the backbone of our client’s operations. In this pivotal role, you’ll be the vital link between customers and services, ensuring smooth transportation logistics and exceptional experiences. You’ll manage a bustling inbound call center, coordinate complex schedules, and solve problems on the fly. If you thrive in a fast-paced environment and love the challenge of keeping multiple plates spinning, this position offers an exciting opportunity to make a real impact on people’s daily lives while growing your career in the transportation industry.
Responsibilities
40 hours a week
Mon - Fri 7 AM- 4 PM (CST) includes 1h unpaid break
Job Description
Are you a master of multitasking with a passion for customer service? We’re seeking a talented Dispatcher and Scheduler to become the backbone of our client’s operations. In this pivotal role, you’ll be the vital link between customers and services, ensuring smooth transportation logistics and exceptional experiences. You’ll manage a bustling inbound call center, coordinate complex schedules, and solve problems on the fly. If you thrive in a fast-paced environment and love the challenge of keeping multiple plates spinning, this position offers an exciting opportunity to make a real impact on people’s daily lives while growing your career in the transportation industry.
Responsibilities
- Answer and manage inbound calls from facilities and private pay members with a friendly, professional demeanor
- Coordinate and dispatch transportation services efficiently, ensuring timely pickups and drop-offs
- Develop and maintain optimal transportation schedules, adapting quickly to last-minute changes
- Provide top-tier customer service by addressing inquiries, resolving complaints, and managing escalations with patience and expertise
- Act as a crucial communication hub between internal teams, drivers, and external clients
- Maintain meticulous attention to detail in all aspects of scheduling and dispatching to ensure service reliability
- Utilize and master dispatch and scheduling software to streamline operations
- Contribute to the continuous improvement of operational processes and customer satisfaction
- Excellent verbal and written communication skills, with the ability to interact professionally with diverse clientele
- Proven track record in customer service, preferably in logistics and transportation
- Strong organizational skills with the ability to prioritize tasks and manage time effectively
- Proficiency in using computer systems and aptitude for learning new software quickly
- Problem-solving skills and the ability to think on your feet in challenging situations
- Ability to remain calm and focused under pressure
- Flexibility to adapt to changing priorities and schedules
- Basic computer skills, including proficiency in Microsoft Office suite
- High school diploma or equivalent; additional education or certifications in logistics or customer service are a plus
- Previous experience in transportation, logistics, or dispatch is highly desirable but not required for exceptional candidates
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job