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Responsibilities:
- Strategic Insight/Root Cause Analysis
- Process Review and Improvement
- Analytical Project Management/Participation
- Communication and Relationship Management
- Data-Driven Decision Making
- Teamwork and Accountability
- Financial Analysis
- Call-Related Tasks:
- Listen to live and recorded calls to generate data and/or spot quantifiable improvement opportunities and glean business insights.
- Assess customer emotions and satisfaction levels through sentiment analysis.
- Identify hindrances to issue resolution and ensure process compliance is consistent on customer interactions.
Must be able to:
- Work on Night shift
- Full time On-site in UP Ayala Land Technohub
Qualifications:
- Bachelor’s degree in related field from a four-year college or university with two to four years related experience.
- Strong analytical skills and ability to use descriptive statistics & predictive analytics methods to translate data into business insights.
- Ability to work in an environment where activities and deliverables are dependent on a diverse group of technical and business functional experts.
- Ability to adjust and adapt to constantly changing business needs & priorities.
- Verifiable skill in following through with project/solutions implementation. Adept at leading solutions implementation from identification of opportunity and determining business case/potential value and ROI to results/ROI follow-through.
- Excellent communication and collaboration skills, with particular focus on promoting analysis and proposing solutions.
- Ability to work quickly and efficiently without direction or supervision for extended periods.
- Advanced/expert skills in the use of Microsoft Office applications.
- Demonstrated ability in creative problem solving and innovative solution development.
- Willing to align to a North American work schedule.
- Willing to work onsite fully or as needed on client/account/business needs.
Preferred
Exposure to Python, SQL, Databricks and similar applications.
Familiarity with machine learning concepts and technologies.
Experience using AI tools to create solutions.
Knowledge of Six Sigma or similar process improvement methodologies.