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IT Service Level Management Officer

Salary undisclosed

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The IT Service Level Management Officer ensures that IT services align with agreed-upon service levels and performance standards. He/She will collaborate with stakeholders to define and

document service level agreements (SLAs) and continuously monitor and report on service performance, pinpointing areas for enhancement. It involves managing relationships with internal and external service providers, contributing to service improvement plans, evaluating and addressing service-related issues, and ensuring the alignment of IT services with business objectives. The Officer maintains a thorough understanding of IT service requirements and expectations, fosters a culture of ongoing service improvement, and facilitates communication and understanding between the IT department and various business units to achieve service level objectives.