Company Introduction
ByteBridge is a widely trusted innovator of IT services, including data center, enterprise IT, and unified communications. ByteBridge was founded by a team of passionate dedicated experts with a vision to achieve customer success through technology enablement. We bridge the technical gaps to help enterprises' vision come true and expand their business on a global scale. To date, ByteBridge has been trusted by some of the world's leading international companies.
Position Summary:
The Sales Operations Specialist plays a pivotal role in supporting the sales team by ensuring the smooth and efficient operation of sales processes and activities. This position involves a combination of administrative tasks, data management, and customer service to contribute to the overall success of the sales department.
Essential Functions:
- Maintain and update customer databases, sales records, and inventory for accuracy and completeness.
- Communicate with customers via email, phone, and in-person to handle inquiries, process orders, and offer excellent service.
- Process sales orders accurately, including entry, tracking, and coordinating shipments.
- Monitor and manage inventory levels, coordinating with logistics for product availability.
- Resolve customer complaints promptly and effectively.
- Collaborate with various departments like marketing, finance, and logistics for smooth operations.
- Manage ERP system and enable program to be developed in a timely manner.
Additional Duties:
- Collaborate with the marketing team to align efforts.
- Assist in organizing sales events and trade shows.
- Support sales training and stay updated on industry trends.
Knowledge, Skills & Abilities:
- Strong multitasking and time management skills.
- Excellent written and verbal communication.
- Proficiency in data analysis and reporting.
- Dedication to exceptional customer service.
- Meticulous accuracy.
- Collaborative mindset.
Minimum Qualifications:
- Bachelor's degree or equivalent experience.
- Prior experience in sales support or related roles.
- Proficiency in Microsoft Office and CRM software.
- Strong organizational skills.
- Eligibility to work in the Philippines
Performance Measures:
- Timely and accurate order processing.
- Effective customer support and issue resolution.
- Quality of sales reports and data analysis.
- Contribution to sales team efficiency.
- Teamwork and communication skills.
- Adherence to Bytebridge policies.