Anti-Fraud Operations Analyst

Job Responsibilities:

• This role reports directly to the Anti-Fraud Lead.
• Ensure 24x7 transaction monitoring of fraud queues and perform transaction verification. Makes best effort to stop delivery of goods by calling merchants / service providers.
• Investigate disputed transactions to identify fraudulent activity, such as account takeover, theft, and other risks.
• Manage card management-related fraud and authorization processes and systems.
• Undertake verification of risky transactions which may be fraudulent and cancels them from further processing.
• Deliver the agreed productivity KPIs in relation to turnaround time agreed for various tasks (e.g. review of a pre-defined sample of customer applications; ad hoc review resulting from fraud alerts/triggers).
• Perform routine high-quality Pre and Post-Booking sample anti-fraud checks for various customer segments, products, and acquisition channels.
• Participate in card system UAT, BCP testing, and any related system testing / certification.
• Help identify the key aspects that may expose the bank to undue fraud risks.
• Respond quickly to mitigate the impact of any random high-impact fraud incidents.
• Participate in ad hoc investigations (Business and Non-Business related), as and when needed.
• Provide recommendations to upgrade fraud management / credit policy / collection policy / product features based on learnings gathered from the day-to-today functioning of the unit.
• Ensure a thorough understanding of the Fraud Management policies and processes to effectively perform day-to-day operations.
• Share Fraud Management best practices with the peer group, and trains newcomers based on on-the-job experience.
• Take initiative or volunteers to take part in projects related to Fraud Risk Management, as may be mandated by the unit head or other senior stakeholders.
• Help conduct fraud awareness / fraud literacy campaigns for the relevant stakeholders (e.g. Credit, Sales, Compliance, Ops Risk, etc).
• Ensure regular engagement and knowledge / best practice sharing with relevant units.
• Contribute to improving / correcting processes and controls applicable to a large section of the Bank.
• Help identify and eliminate any gaps, redundancies, and bottlenecks in the anti-fraud control processes.
• Implement process for customer issue resolution within the scope of existing service level agreements.
• Contribute ideas to standardize and automate various Fraud Risk management processes / controls in a manner compatible with a digital lending environment.
• Help build a function that delivers with minimal errors and seeks to learn continuously.
• Contribute to a culture of high performance and productivity through one’s conduct of high personal accountability and a collaborative attitude.

Qualifications:

• Bachelor’s Degree in any related field.
• 1-3 years' experience in Fraud Risk Management
• Amenable in shifting schedule including weekends and holidays.
• With strong analytical and problem-solving skills.
• Resourceful, proactive, flexible and comfortable working in a fast-paced environment.
• With good communication and interpersonal skills.