IT Infrastructure Monitoring Officer
Salary undisclosed
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JOB ACCOUNTABILITY:
Reports to the IT Infrastructure Head and is expected to monitor the availability, utilization and performance of all IT infrastructure, on-prem or on-cloud, via the existing tools used by the different domain of ITG. Escalates concerns and issues to resolving ITG team while following the incident response process for the different severity. Act as liaison officer between OCIO and OCISO on alerts/escalations received from MSOC and other alert sources during the shifts. Provide regular reports and updates to IT Infrastructure Head on the health status of all IT Infrastructure.