Windows System Engineer

Accountabilities:

• Responsible for Level 1/ 2 support and on-call support
• Proactively responds, reacts, and resolves incidents and service requests.
• Responsible for scheduling and implementing Change Requests in compliance with Change Management policies.
• Responsible for building, enhancing, and overseeing deployment pipelines.
• Responsible for providing new server builds.
• Responsible for Problem Management - Problem identification, predictability, prevention, and detection that will help improve the application's Availability and Reliability.
• Responsible for implementing growth capacity requests (storage, CPU, memory).
• Ensures system resources are managed effectively using proactive monitoring and reporting. Oversee the selection of orchestration tooling, as well as compliance audits and reporting.
• Ensure monitoring is being performed at the appropriate level to meet operational requirements.
• Interprets capacity (disk, CPU, and memory) to ensure operational requirements are met.
• Recommends improvements to base processes.
• Follow security guidelines for the proper delegation of accounts and privileges.
• Actively participates in team meetings and activities.
• Build a solid, positive relationship with development, peers, colleagues and vendors.
• Willingness to undertake any assigned task.
• Lead and complete a continuous improvement project using Lean Six Sigma methodologies or others.
• Provide system maintenance by performing routine/monthly maintenance on IT systems and hardware including updates, patches, backups, and/or antivirus installations.
• Provide professional, clear, concise, and timely status communication to relevant parties on issues and workload summaries.
• Adaptable in fast phase-changing environments and new technologies.
• Stay abreast of new technologies in the field and provide recommendations to organizational management on new solutions.
• Provide excellent customer service to end users including responding to inquiries and requests in a timely and professional manner.
• Recommends and aids in the definition of supported platform strategies, policies, standards, and procedures that are consistent with the company mission.
• Seek ways to enhance systems operations, with a focus on automation and minimizing cost.

Qualifications:

• Bachelor’s degree holder- any IT Degree related preferred
• 3 years of Systems Engineering experience
• 1-2 years experience in Azure/Cloud services and technologies
• PowerShell Scripting automation experience
• Experience with ticketing tools such as ServiceNow
• Advanced experience supporting Windows applications with multiple dependencies in a large infrastructure required and experience with Windows performance monitoring and tuning
• Proficient experience with Windows Active Directory including sites and services, schema, attributes, topology, and security
• Proficient experience with Windows Active Directory DNS and DHCP
• Proficient experience with Microsoft Office 365 as well as othner Microsoft management applications like Microsoft Intune – Endpoint Manager
• Ability to monitor, define, analyze, and resolve issues both effectively and efficiently in a high-pressure production environment
• Knowledge and understanding of database concepts including basic troubleshooting, high availability, clustering, and disaster recovery
• Basic Unix/Linux, Database and Middleware troubleshooting, and analysis
• Willing to work on a rotational shift with once a month onsite schedule

Why join us?

• Continuous improvement for our employees
• 24 Annual Paid Time-Offs, will become 30 once the 5th year is reached
• Competitive benefits with annual merit increase and incentives
• Comprehensive HMO Coverage on Day 1 - for you and up to 4 dependents
• Life and Accident Insurance on your Day 1
• Flexible Retirement Plan
• Hybrid Work Set-Up. IT equipment will be provided.