Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
Facilitate training programs for new hire (including culture, soft skills, program-specifics, on-the-job training).
Conduct coaching sessions to trainees for development.
Facilitate training programs for employees (including but not limited upskilling, cross-skilling, refresher, etc.).
Administer pre-training preparations such as classroom reservation, class roster management, credentials requisitions, etc.
Maintain accurate records of trainees, including attendance, performance, and progress, ensuring data is properly organized and easily accessible for reporting and analysis.
Address absenteeism and performance issues among trainees, implementing corrective actions and providing additional support or coaching to improve outcomes.
Administer post-training support and management such as training class performance report, speed to proficiency and throughput monitoring, etc.
Evaluate the effectiveness of the training programs, provide recommendations, and develop interventions for improvement.
Conduct training needs analysis to identify gaps in skills and knowledge, assess learner performance, design, develop, and implement learning programs to drive performance improvement.
Implement initiatives or programs/materials (presentations, manuals, multimedia assets, visual aids, etc. to instill and encourage positive cultural changes to customer experience.
Review established work procedures (workflow) with the aim of improving service to the customer and clients.
Translate client process documents and standard operating procedures into clear, engaging, and effective training materials tailored to the needs of the learners.
Be involved in operational ad-hoc projects assigned by supervisor.
Co-drive service quality initiatives for continuous service standards improvement.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.
Minimum of at least 2 years in college or an equivalent diploma.
Proficiency in English (spoken, written, and reading) at least at a CEFR Level C1 / ILR Level 4.
At least 1 year experience in supporting e-commerce or marketplace campaigns.
At least 2 years working experience in Training, with excellent track record (preferably in a multinational organization
Preferably candidates who have experience in supporting e-commerce for UK / EMEA market
Strong computer and software skills.
Strong communication and interpersonal skills
Exposure to a strong customer-oriented environment; must be Customer experience oriented.
Excellent presentation skills and training delivery, with knowledge of various training methodologies
Able to converse and conduct training in fluent English
Collaborative work style; willing to coach and be coached by others
Strong technical aptitude and interested in technical/system products
Strong process orientation must be logical and able to follow processes and adapt to changes
Able to work independently across a broad range of activities
Able to work rotating shifts, permanent/night shifts, public holidays, weekends, render overtime
Flexibility and adaptability, able to work well in a constant-changing environment
TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.