Join Our Team as an Executive Assistant at Nordstick!
Location: Remote/Flexible
Reports To: CEO & CMO
About Us
Nordstick is a fast-growing fitness equipment company dedicated to reimagining the home workout experience through innovative products. We are looking for a highly organized, proactive, and tech-savvy Executive Assistant to support our leadership team and play a key role in customer success and support.
If you love problem-solving, thrive in a fast-paced environment, and are looking for growth opportunities, this is the place for you!
Role Overview
This role provides direct support to the CEO and CMO in day-to-day operations, with a primary focus on customer success (70%+ of workload). The ideal candidate must be proficient in Shopify, Google Sheets, and AI tools to enhance efficiency and customer experience.
Key Responsibilities
Executive & Administrative Support
- Task & Project Management – Track priorities, ensure deadlines are met, and assist in daily operations.
- Email Management – Monitor, organize, and respond to emails on behalf of the leadership team.
- Schedule Coordination – Manage calendars, set up meetings, and streamline scheduling.
- Content Planning for Customer Success – Assist in creating resources to enhance customer experience.
- Customer Outreach & Communication – Proactively follow up with customers to improve retention and satisfaction.
Customer Success & Support (Primary Function – 70%+)
- Respond to customer inquiries, troubleshoot issues, and provide post-purchase support via email, chat, and social media.
- Manage Shopify-related customer issues, ensuring smooth order processing and troubleshooting.
- Use Google Sheets and AI tools to analyze data, track customer trends, and improve support efficiency.
- Help refine and automate customer support processes for a seamless experience.
Social Media Engagement
- Post and respond to messages and comments on Instagram, Facebook, and YouTube.
- Engage with the Nordstick community, ensuring a positive and responsive brand presence.
- Work with the marketing team to identify customer insights from social media interactions.
Preferred Qualifications
Must-Have Skills To Succeed
Shopify Expertise – Strong understanding of the platform, including order management and troubleshooting.
Google Sheets Proficiency – Comfortable with data analysis, tracking, and reporting.
AI & Automation Tools – Experience leveraging AI for customer service and process improvements.
Strong Communication – Excellent written and verbal skills for customer interactions and executive support.
Problem-Solving Mindset – Ability to handle challenges in a fast-paced, high-growth environment.
Bonus Skills (Set Yourself Apart!)
- Background in Marketing, Project Management, Graphic Design, or Web Development.
- Experience in e-commerce, fitness, or direct-to-consumer brands.
- Familiarity with customer automation tools and social media management.
Why Work With Nordstick?
- Work with a passionate, fitness-focused team dedicated to helping people achieve their best.
- Join a fast-growing company where innovation, customer satisfaction, and professional growth are top priorities.
- Make a tangible impact in an exciting and supportive environment.
- If you’re a motivated customer service professional ready to take the next step in your career, we’d love to hear from you. Apply today and be part of the Nordstick journey
If you’re looking for a dynamic role where you can grow, make an impact, and work with a high-energy team, we’d love to hear from you!
Join Our Team as an Executive Assistant at Nordstick!
Location: Remote/Flexible
Reports To: CEO & CMO
About Us
Nordstick is a fast-growing fitness equipment company dedicated to reimagining the home workout experience through innovative products. We are looking for a highly organized, proactive, and tech-savvy Executive Assistant to support our leadership team and play a key role in customer success and support.
If you love problem-solving, thrive in a fast-paced environment, and are looking for growth opportunities, this is the place for you!
Role Overview
This role provides direct support to the CEO and CMO in day-to-day operations, with a primary focus on customer success (70%+ of workload). The ideal candidate must be proficient in Shopify, Google Sheets, and AI tools to enhance efficiency and customer experience.
Key Responsibilities
Executive & Administrative Support
- Task & Project Management – Track priorities, ensure deadlines are met, and assist in daily operations.
- Email Management – Monitor, organize, and respond to emails on behalf of the leadership team.
- Schedule Coordination – Manage calendars, set up meetings, and streamline scheduling.
- Content Planning for Customer Success – Assist in creating resources to enhance customer experience.
- Customer Outreach & Communication – Proactively follow up with customers to improve retention and satisfaction.
Customer Success & Support (Primary Function – 70%+)
- Respond to customer inquiries, troubleshoot issues, and provide post-purchase support via email, chat, and social media.
- Manage Shopify-related customer issues, ensuring smooth order processing and troubleshooting.
- Use Google Sheets and AI tools to analyze data, track customer trends, and improve support efficiency.
- Help refine and automate customer support processes for a seamless experience.
Social Media Engagement
- Post and respond to messages and comments on Instagram, Facebook, and YouTube.
- Engage with the Nordstick community, ensuring a positive and responsive brand presence.
- Work with the marketing team to identify customer insights from social media interactions.
Preferred Qualifications
Must-Have Skills To Succeed
✅ Shopify Expertise – Strong understanding of the platform, including order management and troubleshooting.
✅ Google Sheets Proficiency – Comfortable with data analysis, tracking, and reporting.
✅ AI & Automation Tools – Experience leveraging AI for customer service and process improvements.
✅ Strong Communication – Excellent written and verbal skills for customer interactions and executive support.
✅ Problem-Solving Mindset – Ability to handle challenges in a fast-paced, high-growth environment.
Bonus Skills (Set Yourself Apart!)
- Background in Marketing, Project Management, Graphic Design, or Web Development.
- Experience in e-commerce, fitness, or direct-to-consumer brands.
- Familiarity with customer automation tools and social media management.
Why Work With Nordstick?
- Work with a passionate, fitness-focused team dedicated to helping people achieve their best.
- Join a fast-growing company where innovation, customer satisfaction, and professional growth are top priorities.
- Make a tangible impact in an exciting and supportive environment.
- If you’re a motivated customer service professional ready to take the next step in your career, we’d love to hear from you. Apply today and be part of the Nordstick journey
If you’re looking for a dynamic role where you can grow, make an impact, and work with a high-energy team, we’d love to hear from you!