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Job Position: Finance Support Specialist
Department: Finance & Accounting
Reports To: Head of Finance
Position Summary:
The Finance Support Specialist oversees the full collection process, customer communication, and internal coordination to ensure timely payments and address customer concerns. This role is critical to maintaining cash flow, reducing outstanding balances, and supporting seamless financial operations.
Key Responsibilities:
- Manage the entire collection process, including sending emails, calling customers, endorsing accounts to legal counsel or collections agencies, and recognizing bad debt.
- Update and monitor the Collection Monitoring tracker.
- Record notes and updates in AR aging reports.
- Address customer inquiries regarding invoices, payments, and account details.
- Communicate customer concerns to relevant teams and facilitate resolutions.
- Oversee and monitor the MRR (Monthly Recurring Revenue) of customer accounts.
- Assist with onboarding new hires by managing Insightful setup and monitoring engagement during the first two weeks.
- Conduct weekly audits in Insightful, tracking screenshots and engagement levels, and generating reports.
- Support the invoicing process by updating invoice trackers and performing monthly invoicing to ensure timely revenue recognition.
- Handle adhoc finance and administrative tasks as assigned by the Head of Finance.
Requirements:
- Minimum 3 years of experience in accounts receivable, finance, or accounting roles, with a focus on collections and reconciliations.
- Proven track record of managing AR functions, financial reporting, and collections across multiple accounts.
- Strong analytical and problem-solving skills with attention to detail in reconciling complex accounts.
- Advanced proficiency in Google Spreadsheets and other data analysis tools for reporting and collaboration.
- Excellent verbal and written communication skills for customer interactions and team coordination.
- Experience handling escalations, working with legal teams, and managing external collection agencies.
- Familiarity with financial audits and the ability to provide comprehensive documentation.
- Experience with QuickBooks Online or equivalent accounting software is preferred.
- Ability to multitask and manage high volumes of work independently.
- Willingness to work 9-6 EST (One hour of lunch, payment based on 8 hours/day).
- Two computer monitors and fast internet speed are required.