Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Workforce Analyst

Salary undisclosed
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Workforce Analyst

Desired Experience

  • Strong background in data analysis, reporting, and forecasting.
  • Proficient in workforce management software and tools (e.g., NICE, Verint, Excel).
  • Experience with creating and maintaining schedules, optimizing labor resources.
  • Knowledge of performance metrics, KPIs, and productivity analysis.
  • Ability to analyze historical data to predict future trends and staffing needs.
  • Familiarity with call center operations or customer service environments (if applicable).
  • Excellent communication skills for presenting data and insights to management.
  • Problem-solving skills with the ability to identify areas for improvement in workforce efficiency.
  • Experience with labor cost management and budget analysis.
  • Attention to detail and ability to work with large data sets.
  • Ability to adapt to changing business needs and priorities.

Required Experience

  • Proven experience in workforce management, scheduling, or resource planning.
  • Strong analytical skills with experience in data analysis and reporting.
  • Proficiency in workforce management software (e.g., NICE, Verint, or similar tools).
  • Experience in creating and managing shift schedules, forecasts, and staffing plans.
  • Knowledge of key performance indicators (KPIs) and workforce metrics.
  • Ability to analyze trends and adjust staffing levels based on data.
  • Strong Excel skills (advanced functions, pivot tables, data analysis).
  • Strong problem-solving skills and the ability to work under pressure.
  • Effective communication skills for collaborating with teams and presenting findings.

Minimum Hiring Requirements

  • Some college desired with mathematical or statistical coursework
  • Minimum of one (1) year of RTA experience in data analytics and trend analysis
  • Must have advanced level Microsoft Excel and spreadsheet skills
  • Intermediate knowledge of call center management and all related calculations
  • Intermediate knowledge of various reporting software and spreadsheets
  • Strong organizational skills
  • Ability to prioritize workload, meet deadlines, and perform multiple tasks with attention to detail
  • Ability to communicate call center data to the clients and all levels of employees in an understandable fashion
  • Ability to work independently with minimal supervision
  • Capability of problem solving
  • Ability to work in a fast-paced environment