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Jobs or company...

Senior Operations Manager (Carpark)

Salary undisclosed
Checking job availability...
Original
Simplified

Oversee the overall day to day operations of all SM Malls Carparks nationwide. To analyze pertinent Carpark data including but not limited to Revenue and Vehicle Count and provide in-depth analytics.

1. Sales Culture

  • Liaise with the AVP to implement strategic directives at the regional level.
  • Review and approve regional budgets, ensuring cost control and maximization of revenues.

2. Customer Service

  • Oversee the rollout of new carpark openings and upgrades.
  • Foster positive interactions, addressing inquiries and concerns promptly to enhance the overall experience.

3. Expense Management

  • Plan the acquisition of equipment and materials together with respective Mall Managers in order to know the budgetary limits.
  • Contribute to expense management by ensuring cost-effective operations without compromising service.

4. Financial Success

  • Contribute to the financial success of the Mall.
  • Collaborate with senior management to develop and execute housekeeping plans aligned with overall financial goals.

5. Business Acumen

  • Analyze market trends and customer preferences to identify opportunities for operational improvement and revenue growth.
  • Leverage data and performance metrics to make informed decisions that align with business objectives.
  • Assess competitive positioning and provide recommendations for enhancing carpark services to maintain a competitive edge.
  • Cultivate relationships with external stakeholders, including vendors and service providers, to ensure mutually beneficial partnerships.

6. Terminal Business Improvement

  • Assess current operations in transport terminals (e.g., bus, shuttle, and other commuter services) to identify revenue opportunities and operational efficiencies.
  • Develop and implement strategic initiatives to improve terminal services, and commuter experience.
  • Establish partnerships with travel services operators and service providers to drive terminal business growth.
  • Monitor and measure the performance of terminal operations, aligning with organizational goals for efficiency, safety, and profitability.

7. Report Management

  • Implement and oversee new policies and procedures for the improvement of facility management.
  • Ensure timely preparation and submission of comprehensive reports on the facility's operations and performance.
  • Collaborate with relevant departments to gather information for accurate and insightful reporting.
  • Use reports to identify areas for improvement, implement corrective actions, and measure the success of new initiatives.
  • Monitor and audit carpark operations across all regions, ensuring adherence to company standards.

Requirements

  • With at least 8-10 years of related work experience in carpark management/business operations.
  • Graduate of any four (4) year course degree.
  • Required skills: contract negotiation, business development, proficient in MS Office applications; decision making skills, people management, analytical skills, communication skills, detail-oriented, adaptability, interpersonal skills, and proactive.
  • Willingness to travel as needed to oversee operations across different regions.
  • Ability to work flexible hours, including weekends and holidays, as required.

Work Location

  • Candidates must be willing to be deployed in the Head Office - MOA Square, Pasay City.