Medical Scheduler

The Medical Scheduler’s daily duties include handling email and phone correspondence, collecting basic patient information, and scheduling appointments. He/she serves as the initial contact with the patient, and excellent customer service skills are necessary for medical schedulers; they must be able to address patients' concerns and collect or update account information as necessary. He/she is responsible for planning needed follow-up calls or appointments. Certain labs and tests may need to be scheduled for the patient, as well as future appointments.

Essential Duties & Responsibilities

• Set appointment schedule for consultation for Orthopedic case patients on Tebow CURE Hospital waiting list.
• Coordinate with focal persons of LGUs and municipalities for the schedule of appointments for consultation of patients residing in their area.
• Conducts follow-up with focal persons of LGUs, municipalities, and to patients residing in distant places 1 week before the scheduled appointment to confirm and finalize details.
• Issuance of appointment confirmation letter for patients residing outside Davao City.
• Facilitating, encoding, and forwarding transport & accommodation requests of patients.
• Conducts checking every after clinic if the patient arrived in their schedule.
• Rescheduling of patients who did not attend their consultation date.
• Contact patients two days before to remind them of their scheduled appointment (New, old, and post-op).
• Monitoring of clubfoot patients (waiting list, scheduled, ongoing casting, and done surgery).
• Checking of discharge logbook for a post-opt routine schedule of patients.
• Encoding in clinical appointment spreadsheet the follow-up schedule checkup of patients every after clinic.
• Encoding in FileMaker details of ortho, cleft, P&O, and hernia patients for clinic appointments coming from Facebook and walk-in inquiry.
• Encoding in Bizbox and FileMaker details of patients a day before their scheduled consultation to add them to the clinic list.
• Assist in the P&O clinic (communicating with patients about their schedule & answering their inquiries).
• Assist in the Hernia clinic (Sets appointments, sending of instructions to guardians/parents of patients on what to bring during consultation).
• Monitoring of COVID-positive patients (coordinating with LGU and OPCEN for their transportation & pick-up going back to a place of origin).
  
  

Other Duties

• Uphold the highest standards of quality and efficiency in line with hospital quality programs (e.g. Safecare, DOH, etc.) requirements.
• Ensure a safe and secure work environment by strictly adhering to infection prevention and control protocols such as but not limited to handwashing, wearing of PPE, etc.
• Commit to sustainable and eco-friendly work practices by minimizing waste, optimizing resource usage, and actively participating in initiatives that promote environmental stewardship.
  
  

Education/Experience Requirements

• Minimum Education Required: Bachelor’s Degree in Social Work or another related field.
• Licenses/Certifications Required; if any: None
• Minimum Experience Required: Prior receptionist experience, ideally in a medical clinic environment
  
  

Knowledge, Skills & Abilities

• Knowledge of common medical terminology
• Excellent communication skills and phone etiquette
• Computer competency for data entry and the production of reports and schedules
• Display kindness and be open to providing scheduling accommodations to patients, clients, or staff
• Ability to manage multiple tasks in an efficient manner